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Night Auditor - La Concha Resort

Company

The Condado Collection
Address , San Juan, 00907
Employment type FULL_TIME
Salary
Expires 2023-10-27
Posted at 8 months ago
Job Description
Overview:
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities:
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.
  • Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.
  • Balance night audit transactions for daily sales journal information.
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date withall changes, new procedures and events.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Know how to handle safe deposit boxes.
  • Answer the phones according to the standards of proper etiquette and as fast as possible (no more than threerings).
  • Follow all cash handling and banking procedures to check out all guest efficiently.
  • Reconciles Front Desk and Outlets cash deposits on a daily basis.
Qualifications:
  • Able to work under pressure
  • Able to handle difficult situations
  • Guest-focused personality
  • Self-starting individual
  • Previous Experience with OPERA PMS
  • Fully Bilingual a Must(Spanish/English)