NIGHT AUDITOR

This position will perform Night Auditor, Front Desk Attendant, and Switchboard Operator responsibilities including greeting, registering and orienting guests to The Hotel Hershey as well as responsible for conducting the nightly audit process.

Job Functions:

• Greeting guests upon their arrival
• Answering telephones / Wake-up calls
• Audit guest room charges
• Handling guest questions and concerns
• Performing other duties as assigned
• Balance nightly credit card transactions
• Providing information about the Hotel and other attractions within the company and the surrounding area
• Receiving payments on accounts
• Balancing all daily postings and activities
• Preparing daily Managers' Report
• Registering guests and confirming room rates

Basic Qualifications:

• Minimum of 1 year experience in guest customer service
• High School Degree or equivalent
• Must be at least 18 years of age or older
• Must have valid driver's license

Additional Qualifications:

• Proven guest relations, problem solving and organizational skills
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
• Professional image representative of company image

Working Conditions:

• This position is responsible to work a variety of shifts based on operational demand. During the week, shifts will primarily be 11 PM to 7 AM. Weekends and holidays included.
• Physical requirements include standing (up to 100% of the shift), finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer