Night Auditor Jobs

This position pays $15.25 / hour.

Full time Night Audit benefit package offered:

• Life Insurance
• Vision
• Benefits begin 30 days after you start
• Dental
• Critical and Accident Insurance
• PTO
• Hotel Discounts
• Medical

Job Objective: To perform normal front desk duties and complete the nightly audit procedures per brand/hotel standards.

Key Areas of Responsibility: Check-in/Check-out guests, making stay reservations, answering phone calls, valet cars, completing nigh audit procedures after midnight, delivering folios under the doors of due-out rooms, restocking suite shop and checking out guests.

Specific Duties:

• Roll over M3’s after audit is completed.
• Print the downtime reports, guest request/comment report and the CRM report.
• Report any no shows to housekeeping
• Enter any remaining wake-up calls found on the wakeup call sheet that was started by 2nd shift.
• Clock out.
• Count cash drawer and drop money in safe.
• Check resume packet from sales and become familiar with the group in house.
• Communicate with prior shift about any detail you need to know for your shift.
• Print folios (zip outs)
• Print occupied rooms report for USA Today newspaper delivery.
• Complete the valet report and make copies 1. For Valet, 2. For audit packet & 3. For AM Shift
• After audit is completed place all paperwork in a manila envelope.
• Clean the desk area, back office and lobby areas.
• Print available rooms report (leave these reports out they will be needed while audit is run)
• Count your cash drawer.
• Run Audit according to check list directions.
• Check the fax machine for any faxes that have come in.
• Responsible for check pool, fitness center and breakfast area throughout shift.
• Responsible for delivering zip outs (express checkouts) before 4AM.
• Other Duties and Responsibilities as may be designated
• Communicate with next shift about anything they need to know for the day.
• Send required emails with reports to Corporate Office
• Check in any remaining guests that have not arrived before 12 PM
• Restock the suit shop drink cooler, guest amenities drawer, print paper, key packets.

Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer OnQ property management program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: Prior hotel experience, OnQ training and audit/ front desk preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, ability to effectively present information to executive staff.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to hearing from you soon!