Night Auditor - Fulltime

The Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel.

• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Act as the security point of contact during various times in the shift.
• Follow all local laws with regard to alcoholic beverage sales.
• Register guests, issue room keys, and provide information on hotel services, room location, and the Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Balance and audit all room tax charges, cashier reports, and guest house account for accuracy.
• Assist in the set up of the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
• Communicate with the Manager to resolve accounting discrepancies and to request or provide information.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/ securing assigned bank.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Prepare General Manager daily, weekly, and month-end reporting packs.
• The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Perform other duties as assigned.
• Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.

• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Standing for extended periods of time.
• Professional verbal and written communication skills.
• Frequently handling objects and equipment.
• May be required to obtain a TIPS certification.
• Reading and writing skills are utilized when compiling department records, guest registration, and reservation information
• Experience with Microsoft Office and Opera systems preferred.
• A High School diploma or equivalent is required.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Mathematical skills, including basic math, percentages, and variances preferred.
• One year of previous hotel experience is preferred.
• Will be required to work mornings, evenings, weekends, and holidays.
• Will be required to obtain ServSafe certification.
• Problem-solving, reasoning, motivation, organizational, and training abilities are preferred.

• Company Paid Short Term and Long Term Disability Insurance
• Health Savings Account with Company Match
• Various Employee Perks and Discounts
• Paid Parental Leave
• Sonesta Hotel Discounts
• Paid Vacation and Sick Days
• 401(k) Retirement Plan with Company Match
• Company Paid Life Insurance
• Medical, Dental and Vision Insurance
• Educational Assistance