Night Audit Jobs

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms are The Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there are 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Night Auditor is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

Essential Responsibilities

• Audit guest accounts to ensure that room rates and market codes are correct.
• Determine the correct cash figure based on the hotel’s computer system.
• Prepare sales summary.
• Accurate accounting of all cash, credit card, and check transactions.
• Register guests and collect valid method of payment and identification while maintaining accurate information on registration.
• Communicate with staff members on status changes to guest rooms, meeting or banquet facilities.
• Perform all night audit procedures.
• Other tasks as assigned by the Director of Rooms and Front Desk Manager.
• Post all late charges and all guest check corrections to guest folios. Post food, liquor, telephone, laundry, movies etc. to guest folios.
• Audit guest checks for pricing and sales tax errors.
• Reconciles all revenues on the overnight shift.
• Possesses knowledge of hotel operations, the surrounding geographic area and all hotel facilities.
• Run all computer reports.
• Prepares a summation of all house charges and all credit card vouchers.
• Post all room and tax to active guest accounts.

We offer excellent benefits!

• Tuition Reimbursement program
• Life and Disability Insurance
• Discounted parking
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
• Medical, Prescription, Dental and Vision Insurance at 30 days!
• 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Paid Family Bonding Time and Adoption Assistance
• Generous Paid Time Off

Education:

• High school diploma or GED equivalency required.

Experience:

• Hotel experience preferred.
• 6-12 months related experience and or/training preferred.

Interaction/Skill Set:

• Excellent listening and comprehension skills.
• Ability to read and understand English fluently and speak clearly.
• Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.
• Excellent written and oral communication skills.