New Patient Specialist Jobs

Location:

Pay Range:

Summary:

Review reports and patient charts in OncoEMR to identify all new patients at various office locations. Follow specific guidelines laid out by individual offices/SOP’s. Contact patients by phone to obtain basic demographic information prior to their first visit. Communicate with other departments as necessary to obtain patient information. Send correspondence to the OM of any patients not contacted. Advise the patient of their upcoming appointment with date and time. Maintain accuracy at all times. Follow HIPPA guidelines. All Care Management Specialists are expected to assist with daily departmental and operational tasks including but not limited to handling mail, receiving phone calls and transferring phone calls.

Primary Key Performance Areas

Ensure effective communication and premier customer service with internal and external customers.

Maintains Standard Operating Procedures of Compliance ensuring requirements are communicated and managed according to accreditation standards, HIPAA, local, state and federal pharmacy regulations.

To ensure the accurate and timely documentation of patient information into multiple software systems

Education: High School Diploma

Previous Experience: One (1) year of experience in the healthcare field or clinic setting with knowledge of oncology preferred.

Office experience to include: procedure entry with experience in insurance and medical terminology preferred.