New Case Analyst (Remote)

At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Principal Duties & Responsibilities:
Analyze implementation documentation; sold proposal and prior plan information as well as other secure information as necessary in order set up customer in the new PAS System. Completing plan set up in V3; enter group, product plan, provisions, class and member definition including replacement processing.
Draft legally defensible contract documents, complete bill set up and transform customer expectations into effective billing documents and billing plan designs; initiate broker and commissions set up. Enrollment processing. Process enrollment file non-data feed: capture and update missing data, work collaboratively with others to ensure data is accurate and complete.
Continuous improvement. Brings the voice of customer forward and solve for the customer experience first in every decision. Collaborates with teammates to create a customer-first structure that enables new ways of working and facilitates clear lines of accountability that minimize customer-handoffs. Takes ownership of continuous improvement efforts to improve processes and solve problems. Escalates problems as appropriate.
Job Specifications:

• Experience: Five years progressively responsible work experience in benefits administration, new case management, enrollment technology, client facing experience preferred or the equivalent combination of education and/or relevant experience. Effective communication skills, both written and verbal. Strong planning, prioritizing, decision-making, and organization skills. Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment.
• Professional certification required: None
• Education: Bachelor’s degree strongly preferred.

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:
$61,250.00 - $89,750.00
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.