Network Technician/Full Time Days-80 Hours Bi-Weekly

Job Summary :

Essential Responsibilities:

Technology Support: Configures and installs end user devices and operating systems in response to assigned work orders. Assists in training end-users on the use and features of the various operating systems and applications on the various platforms. Minimize risk and loss of productivity related to technology outages.
Performance Monitoring: Identifies, analyzes, troubleshoots, resolves, and maintains hardware, software and network related problems encountered by end users of enterprise network, internet, wireless, and desktop. Alerts the team when sensitive issues, system trends, or major problems are suspected.
Testing: Participates in device and operating systems test plans in coordination with the Clinical Informatics and Infrastructure and Security Team.
Project Planning: Participates in IT Projects working in collaboration with IS Project Managers to continually upgrade and improve all areas of the infrastructure.
Work Order Resolution: Addresses, prioritizes, and resolves all work orders as assigned engaging the appropriate IS resources as needed. Avoids work-around solutions and completes install and troubleshooting according to IS standard architecture protocols. Responds to incoming work orders assigned by the IS Support Desk, monitors progress through completion, documents problem resolution in the ticketing system. Communicates with team regarding unresolved problems and immediately communicates and escalates status of all business-impacting issues.

Supplemental Responsibilities:

The functions of this position are not limited to what has been listed; tasks may be performed as assigned.

Skills and Abilities:

Ability to identify, analyze and troubleshoot a wide range of complex technical, computer, and network related problems effectively. Knowledge of capabilities and limitations of various computer systems and mastery of desktop operating systems and various software applications. Demonstrated abilities in the following: incident management processes, customer service, call center environment, ticketing, Adobe products, Microsoft suite, and Office 365. Demonstrated experience with small projects in a cross-functional environment. Experience communicating with people at various skill levels across the organization. Possess the desire and willingness to improve skills and pursue training. Possess a high level of reliability, tactfulness, honesty and discreetness. Ability to handle confidential information in a professional manner. Adapts to changes in work schedules and interruptions in work

Guest Relations:

Exhibits excellent guest relations to patients, visitors, clinical providers and co-workers; shows courtesy, compassion and respect; conforms to the Hendricks Way.This position requires communication and interaction with co-workers, other departments and vendors.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vocational and Educational Preparation:

Work Shift :

Scheduled Weekly Hours :