Network Technician Jobs

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You’ll do all this onsite interacting daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor.
You’ll be a full-time worker in Fairfax, VA.
The hourly rate for this position is $20-$30/hour depending on experience.
Here’s your job:

• Monitoring, investigating and retiring equipment alarms
• Working with Apogee on customer install activities as needed
• Working with Apogee to address end-user and network escalations
• Providing exceptional service to customers
• Tracking and updating escalation tickets
• Working with Apogee to coordinate client activities (e.g. move-in)
• Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
• Generating reports as required
• Attending training events as required
• Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Responding to emergency outages promptly
• Other documentation and administrative duties as requested

You’ll love this job if this describes you:
Deeply ingrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Requirements

• Experience with Cable TV “headend” equipment
• Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
• Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
• Certifications such as Net+, CCENT, CCNA, CWTS
• 2-3 years of help desk or technical support experience
• Experience with commercial-grade networking equipment
• 2-3 years of customer support experience

Important considerations you should review:
Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 50 lbs.
On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customer’s properties.
Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

• Engineering and Technical teams receive cash bonuses for obtaining certifications
• An attractive salary
• Maternity and Paternity leave
• Monthly stipend for cellular and data usage
• Health insurance plan including Health Savings Account matching program

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].