Network Technician Jobs

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THE COMPANY

Integrated Computer Solutions (ICS) is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals that are integral to the success of our customers’ missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.

THE POSITION

The Network Technician will be working for the Office of Information Technology with the State of Alabama, using applied and developmental technical work in data systems monitoring and maintenance. This is very demanding as this is a Network Operation Center.

COMPENSATION AND BENEFITS

We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off EVEN YOUR BIRTHDAY!

RESPONSIBILITIES:

• Perform analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
• Monitor and maintain State of Alabama LAN/WAN networks, including a variety of types of networks, point-to-point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.
• Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected.
• Recognize alarms, alerts, and faults, and respond to observed problems so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.

ADDITIONAL INFORMATION

• In-person interviews will be conducted
• Position is 100% on-site in Montgomery, AL
• There will be training for this role on the day shift and once trained, this position will move to the night shift
• This position will convert to the merit system; must be a US Citizen or GC Holder as the state does not offer sponsorship

• High School Diploma or GED, AND;
• 1+ year of knowledge AND/OR experience with:
  • LAN/WAN maintenance and support
  • Systems analysis experience/service desk
  • Call center/service desk experience
  • Voice and data circuits including troubleshooting and research
  • Incident ticketing systems (Service Now, Remedy, etc.).
• LAN/WAN maintenance and support
• Call center/service desk experience
• Systems analysis experience/service desk
• Incident ticketing systems (Service Now, Remedy, etc.).
• Voice and data circuits including troubleshooting and research
• Good customer service skills

PREFERRED:

• CompTIA Network Plus Certification

Equal opportunity employer, including disability/vets.