Network Support Specialist (L3)

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Title: Network Support Specialist (L3)

Location: Princeton, IN (Onsite)

Full Time Hire / Permanent

:

Field Service Deskside engineers provide Level 3 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

RESPONSIBILITIES

• Provide Level 3 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

• Analyze, resolve, respond to, and document end user inquiries

• Install desktop/Laptop software using approved tools

• Troubleshoot operating system

• Troubleshoot connection issues with LAN/WAN

• Update tickets with accurate and timely records of work performed, and resolution detail

• Maintain and contribute to a knowledge base

• Coordinate hardware warranty repair

• Escalate to 3rd party vendors when necessary

• Responsible for raising and coordinating problem management issues

• Perform additional tasks (end user/infra related) when required

• Participate in projects

• Strong understanding and skills in SLA, KPI Management

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• Top 100 by Dallas Business Journal (2020 and 2019)
• 2018 Best of the Best Platinum Award by Agile1
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)
• 2019 Spirit of Alliance Award by Agile1
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2018 TechServe Alliance Excellence Awards Winner
• Awarded by USPAAC for Fastest Growing Business in the US
• America's Most Honored Businesses (Top 10%)
• Fastest 50 by NJ Biz (2020, 2019, 2020)

Thanks & Regards

Abhishek Kumar

Sr. Technical Recruiter

201-365-4885

[email protected]