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Network Security Operations Analyst

Company

Comerica Bank
Address , Auburn Hills, 48326, Mi
Employment type FULL_TIME
Salary
Expires 2023-07-29
Posted at 11 months ago
Job Description
NetSecOps Analyst I
The Network Security Operations (NetSecOps) team is responsible for supporting the operations of security appliances and infrastructure within Comerica. This includes monitoring and responding to events that impact the availability of security systems for the business, maintenance, break-fix, patching, and configuration changes during both regular business hours and on an on-call basis. The NetSecOps team collaborates closely with peers within Engineering and Technology teams within the security domain.

The Network Security Operations (NetSecOps) Analyst I is responsible for providing triage and operational support for security infrastructure within Comerica. This would include performing monitoring, response, maintenance, and configuration tasks, under the guidance from team leads and the NetSecOps manager, to maintain uptime and availability to the business.
Position Responsibilities

NetSecOps Analysis
  • Escalates alerts, if required, based on defined escalation criteria.
  • Provides triage, documentation, initial troubleshooting, and response support, with guidance from team leads and the NetSecOps manager, while adhering to predefined Service Level Agreements.
  • Provides support for the day-to-day monitoring of systems, devices, and appliances that are responsible for security services (e.g. IDS, VPN, Proxy, WAF, DDOS protection).
  • Supports the proper configuration and testing of security appliances, and perform rule base changes following defined playbooks and processes (e.g. changes on firewalls, DNS, and proxies).
Communication and Administration
  • Collaborates with stakeholders across the business to document requirements and perform configuration changes necessary to support day-to-day operations.
  • Collaborates with other Engineering and Operations teams within both the Cyber and Technology organizations in Comerica to troubleshoot and respond to events, as directed by team leads and the NetSecOps manager.
  • Assists with development of playbooks, process documentation, and knowledge management for the NetSecOps team, as directed by team leads and the NetSecOps manager.
Preferred Skills
  • Strong written and oral communication, documentation, and organizational skills.
  • Scripting skills in common languages (e.g. Python, Bash) preferred.
  • Solid understanding of Cybersecurity concepts and frameworks.
  • Working knowledge of network security device architecture, installations, configuration, and troubleshooting (e.g., firewall, IDS/IPS, VPN etc.)
  • Technical knowledge and hands-on experience in the use, monitoring, deployment and configuration of security technologies (e.g. proxies, WAF, etc.)
  • Experience with utilizing SNMP network monitoring tools (e.g. SolarWinds).
  • Working knowledge of networking concepts and configurations (TCP/IP network, protocols, firewalls, DMZs etc.), IT architecture
  • Working knowledge in the use of ServiceNow or similar Incident Ticketing technologies.
  • Willingness to take on on-call shift work to support alert / event response


Qualifications
  • 2 years of experience using various operating systems and industry standard monitoring, logging and alerting tools
  • Bachelor's Degree from an accredited University in Computer Science, Engineering, Information Systems, Cyber Security or Business Administration or High School Diploma or GED and 6 years of progressive relevant experience
  • 2 years of relevant work experience
Licenses/Certifications
  • CCNA OR in CCNP / CCIE, Check Point CCSA / CCSE / CCSM, Palo Alto PCNSE / PCSAE / PCNSA / PCDRA/ PCCET, CompTIA Network+ / Security+ (preferred)
Auburn Hills Operations Center
8:00am - 5:00pm Monday - Friday