Network Operations Center Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Network Operations Center Engineer at Via, you'll be a critical part of Via's platform monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services, ensuring reliability for our platform, and responding to critical incidents that impact our platform’s success in real time. This role will be at the forefront of our effort to maintain a stellar partner experience, and a powerful product across our services.
What You'll Do

• Monitor Via’s service availability and performance, while handling performance incidents quickly and professionally.
• Work with various R&D and Business teams to resolve complex issues pertaining to service performance.
• Implement timely solutions to customer issues or escalate complexity to another team internally when needed.
• Manage internal notifications during incidents, in order to update Via’’s employees and management about any service degradation and changes of status, at any given time.
• Monitor the stability of our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.

Who You Are

• Scripting/Programming knowledge is a plus.
• You are experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company.
• A team player who is excited about collaborating with others, but also able to fly solo with independence when needed.
• A fast learner: able to learn and understand complex workflows quickly.
• Understanding of monitoring concepts and management tools is a plus.
• You hold a degree in a technical subject matter such as Computer Science / Engineering / Information Systems or a similar area.
• Quick to action: you’re able to identify/triage incidents with urgency in a complex production environment.
• Highly service-oriented and empathetic, with an ability to communicate under pressure.

Compensation And Benefits

• All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
• Pay Range: $115,000-$160,000

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
Pursuant to CPRA for California residents, you can read more about our policy here .