Mid-Level Hairstylist Jobs

Position Description:
***Great Pay
****Supportive Team
*****Fast-paced Industry
******Free Hair Services
*******Healthcare benefits
********Standing schedules
*********Award-winning Salon
**********Full-time OR Part-time
***********Inclusive Environment
Phia Concept Salons offer salon teams the best of all worlds! Enjoy flexible schedules and competitive, experience-based pay. Benefits options include health insurance, dental and vision plans, and elite education programs.
Hair Stylist responsibilities center around creating happy clients through excellence in consultation, providing hair services that meet the clients needs cutting and coloring hair, applying and recommending hair care, treatment and styling products, providing Moments of Pampering, supporting the team in accomplishing all of these goals with each client and performing assigned shop duties and responsibilities.
Requirements:
Must hold current Cosmetology License
3 to 8 years of experience
High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role)
Acceptable background check
Able to use point-of-sale software
Position Responsibilities: 1.00% - Hair Stylist responsibilities center around creating happy clients through excellence in consultation, providing hair services that meet the client's needs cutting and coloring hair, applying and recommending hair care, treatment, and styling products, providing Moments of Pampering, supporting the team in accomplishing all of these goals with each client and performing assigned shop duties and responsibilities
1.00% - Keeping stylists on time
1.00% - Assist Guests with Products
1.00% - Servicing Clients Performance Measurement: Retention - Ensuring that customers return to the salons
1.00% - Retail % - Ensuring that customers have all of the products they need
1.00% - New Request Guest - Encouraging new guests to experience the salon
1.00% - Services per Ticket - Ensuring the guests receive all of the services they need
1.00% -
Shampoo, hair knowledge and experience
Multi-tasking
Follow instructions and resourceful finding information
Computer and administrative skills, familiarity with google suite (drive, docs, sheets),
Proficiency in state board sanitation requirements
1.00% -
Formula histories
Preconsults
Courtesy contacts
Google docs
Phone Consultations
Servicing Clients Performance Measurement: Retention - Ensuring that customers return to the salons
1.00% -
Stylist Essentials
Urgent 1 Precare for any appointments that have been moved from another stylist (check their notes!!) or that are on your books for the same day. 2 Review work email, slack, and texts. Those from owners, then support staff, then mentors are the highest priority. Here are the slack channels to check:
#admin-password #classsignups #gscs (if appropriate) #phiaconceptscollectiv #phreshman (if appropriate) #sophiemployees #philosophiemployees #phiaemployees #timeoffsophi #timeoffphilosophi #timeoffphia
2A It is your responsibility to keep your email box open enough to receive messages; purging unneeded messages is recommended weekly 2B As you have additional time throughout the day, check communications that may have come in. 2C Unless otherwise specified, all messages require attention and any necessary action, by the end of the first full shift after receipt. 2D Please note that fines may be assessed for any incomplete request 3 IF YOU HAVE OPEN TIME TODAY, jump to Precare (virtual consults) first. As you engage with future guests, mention that you have an unexpected opening today (or tomorrow, etc.) and ask if that is beneficial to them to schedule sooner. 4 If you have reason to believe that an earlier open time would be beneficial to to someone coming in later that day or week, shoot a quick text to them giving them the OPTION-not ASKING them to move. 5 Acquire missed information from any missed meeting, training, or education Capture Content and upload to drive
Guest Care 7 Follow Ups 2-4 days after 8 Information-make sure you have it, it is all in the computer. (merge clients as necessary) 9 Quick visual sweep: do any stylists need help? Are there waiting guests who could us a sensory experience or product assistance? How does the salon look? Does the apprentice or GSC need help? 10 Pre Care (Begin worksheets at this time) 7 - 21 days before depending on level (see note)
Self Care
11 Make sure everything in education including quarterly meetings is in your personal calendar and check your books for any class days. 12 (At least 1x/mo.) Test online booking with yourself: Try to book an appointment at a salon / timeframe that you know you are free. If you are not an option, screenshot and send to Mike. Also verify that your photo and bio are showing up, if appropriate, and that your insta/social media booking links are showing up on all appropriate sites. 13 Learn Googledocs/sheets/drive 14 Make sure your salon responsibility is complete; follow up with Tori if something is preventing you from completing this.
Support of Team 15 Shop Duty On Point 16 Online Enhancement Protocol (see box, below) 17 Communicate with your Phamily. 18 Administrative items (email, classes, meetings, preparing for your next AC etc.) 20 Salon responsibility is in excellence 21 social media submissions (action shots, product love, afters, inspiration (textures, colors, art, non-hair photos, nature, etc.), editorial
Note: In order to perform free or employee services while on shift, a staff member must fully complete all items above.The exception is services for central office, GSCs, and contracting staff.
Performance Measurement: Retention - Ensuring that customers return to the salons
Retail % - Ensuring that customers have all of the products they need
New Request Guest - Encouraging new guest to experience the salon
Services per Ticket - Ensuring the guest receive all of the services they need
Knowledge, Skills and Abilities: Winning Behaviors, Competencies, and Skills - Winning behaviors including but not limited to: ability to work with others and a level of maturity and emotional intelligence. A Phia Concept employee should have communication skills, ability to handle challenging situations in real time, ability to navigate multiple types of personalities, drive for personal and professional development and an ability to take accountability.
Personality and communication (soft skills):
Interested in receiving regular and ongoing feedback on job performance, understands the necessity of providing regular feedback to co-workers of all levels, Solution focused, lifelong learning perspective, passionate about delivering world class customer service, empathetic, good listener
Hard skills:
shampoo, hair knowledge and experience, multi-tasking, follow instructions and resourceful finding information, computer and administrative skills, familiarity with google suite (drive, docs, sheets), proficient in state board sanitation requirements.
Physical Requirements: Body position: Long intervals of standing are required for cosmetologists.
Hands: Your hands will need protection from chemicals and continuous exposure to water and cleaning agents. Hand care products are recommended for all service professionals.
Back: Minor back stress may be caused by long intervals of standing, sitting, or leaning. Please consult your physician or chiropractor if you have experienced back pain or stress in the past.
Chemicals: As a cosmetologist, you will be required to work with many different types of chemicals. If you are currently having allergies or sensitivities to other chemicals, please consult your physician with a list of chemicals you will be exposed to.
Sanitation: Communicable diseases can be easily transmitted from one individual to another. Special attention must be paid to yourself and your clients to avoid spreading any disease.
Trade Tools: There are obvious hazards when working with sharp objects such as scissors, razors, clippers, etc., cautious when handling such items.
General Safety: On a daily basis use caution and common sense to avoid entering into any of the following situations: chemical burns, cuts and abrasions, excessive heat from the hair dryer, hot water, harmful vapors, or fumes, injury to the eyes, and physical injury resulting from spilled liquid. Additional Information:
As a hair professional, you are a visual representation of our brand. You are also the first person a guest sees when they arrive and the last person they see before they leave. Our service providers must be put together, fashion-forward and polished. Based on Commission -