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Meter Reader I & Meter Reader II - Water
Salary
$18.21 - $29.82 Hourly
Location
AZ 85297, AZ
Job Type
Full Time
Job Number
24-0020
Department
PUBLIC WORKS
Opening Date
08/15/2023
Closing Date
8/27/2023 11:59 PM Arizona
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Description
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Benefits
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Questions
We Are Team Gilbert
Gilbert is on a mission to be the City of the Future. We choose to “Anticipate. Create. Help people.” With 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future while continuing to be one of the top communities in the country.
In Gilbert, we are shaping a new tomorrow, today. We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today: https://youtu.be/ftB0lKDltvc
We Are Seeking
With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.
Team Gilbert has an exciting opportunity for a highly motivated professionals to fill the positions of Meter Reader I & Meter Reader II in Water.
The Meter Reader I reports to the Water Meter Supervisor.
Additional Essential Duties Include, But Not Limited To
The primary function of this position is to read meters visual and by radio signal on assigned routes and records information with electronic handheld or mobile devices. Performs installations, inspections and repairs on water meters, meter registers, electronic radio transmitters, meter boxes, lids, connections and, route maintenance.
- Residential and commercial meter reading.
- Meter transceiver unit maintenance and route maintenance.
- AMI radio installation and change outs.
- Investigate zero consumption and non-read exception.
- Residential and commercial ¾" to 2"meter replacements.
- Other duties as assigned.
- Communicate with customer about service inquires.
Job Duties
Essential duties include all of Meter Reader I job duties as well as but not limited to
The Meter Reader II reports to the Water Meter Supervisor. The primary function of this position is to provide excellent customer service while investigating water customer inquiries such as excessive water consumption, crossed meters, water pressure irregularities, and leak checks. Completes daily work orders and communicates with customer, contractors, and internal sections. Trains new employees on meter section operations and equipment.
- Completes work orders to open, close, lock off, and transfer water accounts.
- Other duties as assigned.
- Investigates customer concerns over water pressure, consumption inquires, meter leaks, meter box maintenance, and other issues involving the water meter and water system.
- Participates in shift rotations and overtime on a scheduled rotation.
- New 3/4 inch up to 2 inch meter installs.
- Responds to emergency situations such as water leaks and main breaks.
Knowledge
- Traffic laws and rules involved in vehicle and equipment operations.
- Basic operation, maintenance, plumbing service of water meter infrastructure.
- Knowledge of water distribution systems.
- Knowledge of various equipment and hand tools associated with meter reading, installation, maintenance, and repair.
- Knowledge of different meter types and their functionality.
- Workplace safety, hazards, and procedures to maintain a safe work environment.
- Technology associated with meter reading.
Skills
- Ability to multi-task for handling heavy workloads.
- Deductive reasoning and problem solving.
- Operating a phone, tablet, and personal computer and related software to demonstrate proficiency to complete work orders, documents, spreadsheets, emails, and timesheets.
- Strong customer service skills.
- Ability to follow oral and written instructions and read, comprehend, and interpret written materials such as operational/technical manuals, Safety Data Sheets, system maps, and diagrams.
These positions are At-Will and are FLSA Non-Exempt - eligible for overtime compensation.
Please note, depending on experience and certification/s a candidate may be brought in as a Meter Reader II.
The salary range listed in the posting is the minimum of the range for a Meter Reader I and the maximum of the range for a Meter Reader II, the pay range for each position is listed after each position's requirements below. This is a driving position and a motor vehicle report will be run as part of our pre-employment process.
About You
You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.
You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.
You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.
At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do!
Here Are Some Requirements Of Each Position
Candidates for the Meter Reader I must possess the following requirements:
- High School Diploma or GED.
- Valid AZ Driver's License.
- Must acquire necessary knowledge to promote to Meter Reader 2 within 12 months of hire.
- Must obtain Grade I Water Distribution ADEQ Certification within 12 months of hire.
- 6 months of experience in plumbing and customer service.
- Must be able to work overtime and a rotating schedule change.
Pay Range for a Meter Reader I: $18.21 - $25.50Hourly
Candidates for the Meter Reader II must possess the following requirements:
- Valid AZ Driver’s License;
- 1 year of experience in private or public sector directly related to water meter reading, installation, and repair
- ADEQ Grade 1 Water Distribution Certification at time of hire or promotion;
- High School Diploma or GED;
- Shift rotation and overtime is a requirement of this position
- Along with 1 year of direct customer service experience;
Pay Range of a Meter Reader II: $20.57 - $29.82 Hourly
Up For the Challenge
Gilbert has been named the #1 Healthiest Employer (Mid-Size Category) by the Phoenix Business Journal- 2020. The Maricopa County Department of Public Health awarded Gilbert the Platinum Level Healthy Arizona Workplace Award- 2019 and the Wellness Council of Arizona awarded the Process, Progress & Leadership in Worksite Health Promotion- 2019.
Join Team Gilbert and make an income while making an impact!
If you are looking for an opportunity to make a visible contribution to our community and get excited about doing interesting work that matters, then why not click that "Apply" button at the top there? We can't think of a better place to put your talents to work.
Let's get this adventure started!
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more!
Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761)
to see a list of our benefit offerings at-a-glance.
01
In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether you accept these terms by checking the appropriate response below.
02
Do you have a high school diploma or GED?
03
Are you qualified and applying for Meter Reader I or a Meter Reader II?
- Meter Reader I
- Meter Reader II
04
Do you currently possess a Grade I Water Distribution Certification or can obtain within one year of hire?
- I currently do not have my Grade I Water Distribution Certification and do not have the ability to obtain within one year of hire.
- Yes, I currently possess a Grade I Water Distribution Certification (Please attach a copy of your certification to this application)
- I do not currently possess a Grade I Water Distribution Certification, but I can obtain my certification within one year of hire
05
Are you able to work a mandatory rotating shift and overtime? (Not to include over nights or weekends)
06
Do you have any vocational or technical training in water distribution related to meter operations, maintenance, and repair or a closely related field.?
07
If you answered yes to the previous question, please describe the type of training and/or experience in the space below. If not, please enter N/A.
08
How many years of experience do you have working for a public or private company (water, electric, gas, cable, etc.) reading meters?
- Six months to one year
- 2
- Less than six months
- Years
- No experience in this area
- 1 -2 years
09
If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A.
10
How many years of experience do you have working in customer service?
- 2
- Six months to one year
- Years
- No experience in this area
- Less than six months
- 1-2 years
11
If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A.
12
How many years of experience do you have working with a work order management system?
- 1-2 years
- Less than six months
- Years
- 2
- No experience in this area
- Six months to one year
13
If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A.
14
How many years of experience do you have working with a billing system?
- 1-2 years
- No experience in this area
- Years
- Less than one year
- 2
- Six months to one year
15
If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A.
16
Do you currently possess a valid Arizona Driver's License? (Your license will be verified if you are offered employment).
17
Preference Status Per Arizona Revised Statute 38-492 (select All That Apply)
The following question is strictly confidential and will not be made part of your application for employment.
- Veteran's Spouse/Surviving Spouse
- Disabled Veteran
- Veteran
- Disabled Person
Required Question
Agency
Town of Gilbert
Address
50 E. Civic Center Drive
Gilbert, Arizona, 85296
Website https://gilbertaz.gov/jobs
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