Mental Health Specialist Ii - Full Time

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Position Details
Position Information
Recruitment/Posting Title Mental Health Specialist II - Full Time
Job Category Staff & Executive - Healthcare - Medical and Patient Services
Department UBHC-Access Center-PISC
Overview
Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Mental Health Specialist II in the Suicide Hotline Call Center for Rutgers University Behavioral Health Care.
Mental Health Specialist II performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to callers of the UBHC statewide Suicide Prevention Hotline. Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.
Among the key duties of this position are the following:

• Promptly accepts telephone service requests, and when support staff is unavailable, responds to incoming calls within three rings, as observed by supervisor.
• Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to callers and make appropriate referrals, as observed by supervisor.
• Models for callers’ good communication skills, recovery-oriented living skills, effective coping skills, and self help strategies as observed by supervisor and as indicated by feedback from consumers and team members.
• Collaborates effectively with other staff members and referral sources for disposition, as indicated by supervisory observation.
• Performs assessment that provides adequate/accurate basis for triage and connects to clinician/screener when caller is in crisis or significant risk factors are present and recommends disposition as indicated by outcome data.
• Assists callers in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the consumer’s recovery/life goals.
• Responds to telephone contacts with callers or family members in an appropriately courteous, helpful fashion as observed by supervisor.
• Provides and explains referral/disposition recommendations to caller in a clear and supportive fashion, as indicated by ratings of satisfaction reported by caller.
• Develops and maintains a relationship with callers so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment. Helps the caller effectively address the problem, and/or refers the consumer to the appropriate clinical staff as observed by supervisor and as indicated by feedback from consumers, families, and team members.

Position Status Full Time
Hours Per Week
Daily Work Shift Night
Work Arrangement
FLSA Nonexempt
Grade 1875
Position Salary
Annual Minimum Salary 24.980
Annual Mid Range Salary 25.480
Annual Maximum Salary 26.240
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS
Qualifications
Minimum Education and Experience

• Four (4) years of full-time paid experience in the mental health field or a Bachelor’s Degree in a relevant mental or social health field.

Certifications/Licenses
Preferred Qualifications
Required Knowledge, Skills, and Abilities
Equipment Utilized
Physical Demands and Work Environment
Physical Demands: This position demands standing, walking throughout the program space. Lifting up to 20 lbs.
Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.
Special Conditions
Posting Details
Posting Number 23ST1209
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Piscataway (RBHS)
City Piscataway
State NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees (https://policies.rutgers.edu/60-1-35-currentpdf) , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals (https://policies.rutgers.edu/sites/default/files/100-3-1-current.pdf) , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
Supplemental Questions