Membership Director Jobs

RIVER VALLEY REGIONAL YMCA
MEMBERSHIP DIRECTOR JOB DESCRIPTION
Job Title: Membership Director Branch Location:
Reports to:
FLSA Status: Salary Range:
Position Summary:
Under the guidance of the Branch Executive Director, the Membership Director is responsible for leading/directing all aspects of membership for the branch including but not limited to staff supervision, communication and training, recruitment of new members, and retention of existing members. Develops, plans and implements new procedures and methods to achieve strategic goals.
Essential Functions:
1. Implements membership strategies that promote recruitment of new members and retention of existing members.
Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction.
2. Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments; and provides ongoing support to Program Directors on related issues.
4. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
5. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
6. Coordinates with the business office as necessary on financial transactions.
7. Coordinates with Membership Specialist in regard to Corporate Wellness initiatives.
8. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
9. Leads assigned aspects of the Annual Support Campaign.
10. Participates in staff meetings and/or related meetings.
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