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Member Services Representative Jobs

Company

Connexus Credit Union
Address , Brooklyn Center, Mn
Employment type FULL_TIME
Salary $17.50 an hour
Expires 2023-06-27
Posted at 1 year ago
Job Description
Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.
Connexus offers an Amazing Benefits package:
  • 16 hours of paid Volunteer Time Off
  • Health Savings Account with generous employer contributions
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • 20 days of paid time off and 7 paid holidays
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • 401K Retirement with up to 6% employer match
  • Robust Learning and Development program that includes an annual professional development stipend

Connexus has a Values-Based Culture:
Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren't just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email ‐ every day.
Starting wage of $17.50/hr and higher based on prior experience!
Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.
Position Responsibilities:
  • Identify opportunities to strengthen the member relationship through quality account deposits, loan referrals and/or credit applications and further promote credit union products and services to members
  • Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence
  • On a daily basis, balance the cash drawer with no variations
  • As the first point of contact for members, identify and render the best service possible to all members including the ability to interact with other departments within the organization to answer questions
  • Comply with all Federal Regulations as they pertain to your job duties, including BSA
  • Take initiative for your personal development and stay informed of all credit union products

Position Requirements:
  • Proficient keyboarding and 10- key calculator skills, along with the knowledge and ability to efficiently navigate numerous computer systems
  • High school diploma or equivalent is required
  • 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred
  • Traveling to assist the other local branches is a rare occurrence but may be needed. Employees will be paid travel time & reimbursed for mileage
  • Demonstrated knowledge of basic math skills to count cash and balance cash drawer accurately and proficiently is required
Connexus Credit Union's Recent Recognitions:
  • 2022 Best Checking Account – Forbes Advisor
  • Fourth Largest Credit Union in Wisconsin (by asset size)
  • 2022 Best Credit Union – Bankrate
  • 2022 Best Credit Union in the U.S. – Kiplinger
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35