Member Service Representative I - Pure Flix

The Member Services Representative I responds to customer inquiries by phone for a majority of the day (7.25 hours of 8 hour workday), They resolve routine and basic problems, communicate solutions and focus on saving accounts from cancelling. Representative’s also analyze a member's service needs and will escalate items to Tier 2 and Supervisor as appropriate. Overall, the Customer Service Representative possesses a moderate understanding of general aspects of the job, demonstrates empathy, customer service skills and the ability to save accounts.

• Inbound Phone calls: 90%
• Responding to emails: 5-10%

Requirements:

• Experience with Microsoft Office Suite
• Must have the ability to sell (save accounts), build rapport
• Bi-lingual (English/Spanish) is a plus
• Excellent written and verbal communication skills
• High School Diploma, required
• Proficient in basic computer skills
• Customer Service experience call center, face to face or chat preferred
• Quick learner and one who seeks to grow with the company
• Able to multitask under pressure and maintain client focus
• Detail oriented

• Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

• As part of our commitment to health and safety, all U.S. non-union and O.P.E.I.U. Local 174 applicants and employees must submit proof of vaccination against COVID-19 or request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at [email protected].