Member Service Representative (30-35 Hours Per Week, Includes Benefits)

This position is part-time and located out of our Black River Falls Office. It includes a full benefits package and paid time off; hours range between 30-35 hours per week.

Member Service Representatives are responsible for being the “face” of CCU and welcoming members and non-members in a friendly and professional manner. They meet member’s financial needs by providing exceptional, efficient service on a wide variety of transactions. This position is similar to what you might think of as a "teller" at other financial institutions. If you have experience in public facing roles, excellent communication, math, and computer skills, and are dedicated to exceptional customer service, CCU could be the right fit for you! Cash handling or related financial industry background is preferred but not required.

Essential Duties Include:

• Maintains and balance cash drawer on a daily basis.
• Records, verifies and processes mail and night deposit transactions, telephone transfers and stop payment requests.
• Engages in meaningful and sincere interaction with members during transactions and/or at other times as needed.
• Learns and keeps up to date on all CCU products and services.
• Educates members on products, services, fees and policies; promotes and cross-sells CCU products and services based on member’s needs
• Performs scanning of a variety of documents on a regular basis.
• Performs member transactions, including handling currency, basic deposits, withdrawals and payments, issuance of negotiable instruments and cash advances.
• Responds to member inquires, requests, problems or complaints and/or directs them to the appropriate person for specific information and assistance.

For full job description and application instructions visit our website at www.coopcu.com

In order to be officially considered for employment applicants must submit a completed CCU employment application directly to Human Resources in person, by mail, or electronically. Applying via Indeed.com alone does not qualify you for consideration for this position. Applications can be found at any branch location or at www.coopcu.com.

Co-op Credit Union is a financially strong, mission-driven credit union. We offer a professional work environment that is dedicated to employee development, community, and serving our member-owners. We look forward to welcoming new talent to our team as we grow!

Co-op Credit Union is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Health savings account
• Employee assistance program
• Life insurance
• Vision insurance
• Health insurance
• Flexible spending account

Experience level:

• No experience needed

Physical setting:

• Office

Schedule:

• Monday to Friday
• Day shift
• Weekend availability

Work Location: One location