Medication Associate Jobs

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We focus on bringing high quality, accessible and effective tech-enabled care to those with Addiction Disorders, especially those in communities for whom traditional care has been found lacking. We provide evidence-based, scalable, holistic healthcare while working alongside community-based organizations to ensure that our care is accessible, non-punitive and responsive to our communities. We build trusted relationships and healing spaces to nourish Belonging, Love, and Purpose.

Our organization is seeking a Medication Associate to join our Central Member Services department and oversee our prescription management process. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity.

To be successful in this role, you should be able to have very acute attention to detail, thrive in a fast paced, dynamic environment and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system.

Ultimately, you will ensure our electronic prescribing of medications runs smoothly.

This position is full time, scheduled 8 hour days Tuesday - Saturday, with Sunday and Monday off and is remote (work from home).

The starting range for this position is $18.53 - $23.00 per hour. This is a non-exempt (hourly) position.

Responsibilities for a Medication Associate include, but not limited to:

• Delivering quality customer service to clients, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text and email

• Coordinate with clients, client service managers, medical providers, and pharmacy staff to ensure accurate prescriptions
• Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed

• Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)

• Processing bulk electronic prescriptions and evaluating in internal system for completeness and accuracy

• Verifying the accuracy of client information and processing prior authorizations when necessary

• Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
• Determine need for Prior Authorizations and process as required. Troubleshoot these issues when necessary

Qualifications for a Medication Associate:

• Proven work experience in a pharmacy, medical office, or hospital or similar role

• A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license

• Familiarity with the medication prescribing life cycle

• Excellent communication skills

• Strong attention to detail

• The ability to use a computer for day-to-day tasks and navigate multiple systems simultaneously

• Necessary math skills for calculating complex medication quantities and durations

• Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing

• Experience working in a fast paced work environment, remote work a plus
• Inbound call experience required

Work from home requirements:

• Must have a quiet space to speak to members with minimal background noise.
• Must have internet service with minimum upload/download ability.
• Company will provide equipment (laptop, monitor, keyboard, mouse and headset) plus a remote work stipend.
• Must understand the importance of protected health information and ensure any data/information is not visible to others.

Better Life Partners facilitates the treatment of behavioral health conditions including addiction medicine. We offer a full slate of benefits including competitive compensation, medical, dental and vision coverages, four weeks of paid vacation, sick time, wellness days, thirteen paid holidays, a 401(k) plan with company match, parental leave program, learning & development stipend, employee referral bonus, company-issued technology, remote work stipend, paid volunteer time off, stock options for eligible employees, and more!

At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our employees. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQ candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners is a recovery-friendly workplace.

COVID-19 Vaccine Requirement

Better Life Partners has instituted a COVID-19 vaccine mandate for all employees, including remote staff, to remain in full compliance with regulatory bodies. Individuals selected for employment must be able to show proof of vaccination status prior to start date.

If you are unable to be vaccinated for medical reasons or religious beliefs, Better Life Partners will consider requests for reasonable accommodation consistent with its policy and if able to do so without undue hardship to the company pursuant to applicable law. Such accommodations must be approved prior to start date.

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