Medicare Markets Member Service Representative October 2023 Class

Ready to help us transform healthcare? Bring your true colors to blue.
Medicare Markets Member Service Representative
$1,000 Sign-on Bonus! *
Remote work available (MA candidates preferred)
Full Time
Compensation:
Starting at $20.00/hour ($39,000/year) during 8-10 week training
Increase to $40,000/year after training complete
Opportunities for continued salary growth as skills progress
Annual raise/bonus based on performance
As a Member Service representative for Medicare Markets, your role is one of the most important positions at Blue Cross Blue Shield of Massachusetts. You are the voice of Blue Cross when our members have questions, need help understanding their benefits, and so much more. Our ability to provide outstanding service to our members continues to be a top goal for every associate.
To prepare you to join our team, you will complete a comprehensive training program. Included in your learning, you will participate in role playing scenarios, call listening sessions, and partner work. In addition, you will receive hands on virtual classroom style learning and mentoring with current associates where you will listen to live member calls.
Your 8–10-week training program takes place Monday through Friday from 8:00 AM – 4:00 PM. Training is PAID! After training, your schedule will shift to a flex schedule. Your flex schedule is 8 hours in length and can start as early as 8:00AM and some shifts that start later may finish as late as 6:00PM. The schedule patterns for each week can vary based on business needs. However, we are committed to giving our associates as much advanced notice as possible when this occurs.
Who We’re Looking For
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members. This job isn’t for the faint of heart. No two members, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge and can be an advocate for our Medicare members.
Our associates are the kind of people who care. Our members have Medicare either because they are 65 or older or are eligible for Medicare because of disability.
We’re looking for people best described as…
A proactive, solution-oriented decision maker
A planner, multi-tasker, and expert problem solver
Empathetic, caring, and willing to go the distance to help someone Honest, with a “can-do” attitude and infectious positivity
Committed and engaged in the learning
Digitally savvy and can guide others through multiple platforms
What You’ll Do In Your Role
As a Medicare Markets Member Service Representative at Blue Cross Blue Shield of Massachusetts you are empowered and responsible for resolving members’ Inquiries as effortlessly as possible. Our associates strive to offer support whether its helping members navigate through benefits, online resources or just providing peace of mind.
Successful associates deliver an effortless member experience by:
Taking the lead – our associates take ownership of members’ issues, relieving members’ stress while guiding them to a quick and easy resolution.
Identifying future problems – not only do our associates solve the current member worry and concern but they actively identify and solve any complications the member may encounter after their first interaction.
Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.
Show compassion - our associates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help
Having fun ! – our work is important, but we don’t take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!
Our Investment In You
Don’t worry – you don’t have to be an expert to become one! As long as you bring your passion for people and problem solving, we’ll invest in you to take care of the rest. We’ll provide fun, thorough, and paid training that will teach you everything you need to know to feel confident handling member issues with a team of support by your side.
As a Medicare Markets associate, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe it’s important to ask for your input on anything from member solutions to workspace design.
Join our team to enjoy:

• $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment. Associates must remain employed with the company in order to receive each of the installment payments.)

PAID TRAINING!
Recognition and rewards for high-performance and improvement
Internal career pathing with individual mentorship, networking, and events
Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
A dynamic work environment that keeps you thinking!
Best in class health, wellness, and retirement benefits among many others!
Performance based annual bonuses
EDUCATION/RELEVANT EXPERIENCE/QUALIFICATIONS:
High school diploma or equivalent required
BS/BA degree preferred or equivalent work experience
2-3 years customer service experience
Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)
Strong navigational skills with multiple systems and current knowledge of technology
If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, take the plunge and apply today!
***This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. Holding an essential position, you may be expected to bring a company issued laptop home and work from home or other remote location in the event of a building closure, emergency, or disaster
#LI-Remote
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location Hingham Time Type Full time
Hourly Rate: $20.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).