Medical Transport Specialist / Driver Group Lead

Pay Range: $19.11+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Emotional Well-Being Resources
• Educational Assistance
• Sales Incentive Plans
• Flexible Spending Accounts (FSAs)
• Paid time off / Health Time
• Supplemental Health Plans
• Supplemental Life Insurance
• Short- and Long-Term Disability buy-up
• Employee Stock Purchase Plan (ESPP)
• Vision
• Medical/Prescription Drugs
• Dependent Life Insurance
• Dental
• 401(k) Plan – Company match dollar-for-dollar up to 5%
• Variable Compensation Plans
• Blueprint for Wellness

• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Performs route audits
• Perform all routes including Routine, STAT, Weekend, Holiday, and Shuttle/relay as needed.
• Reports on time to work, following attendance guidelines.
• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Demonstrates behaviors as a positive role model for RSR staff.
• Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
• Facilitates process improvement projects.
• Consistently demonstrates Everyday Excellence and Quest Values - Quality, Integrity, Innovation, Accountability, Collaboration, and Leadership, in all duties.
• Meet all training requirements in a timely manner as assigned.
• Provides supervisor support which may include: Scheduling, Employee Training and Development, External Customer Relations. May be called upon to assist with or cover duties typically performed by Supervisors.
• Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
• Attendance and punctuality in meetings and training sessions.
• Assists in training, when needed.
• Maintain professionalism and a service orientation with clients and RSR Staff using Everyday Excellence and the Five (5) Guiding Principles.
• Promotes a culture of process improvement thinking and recognition as a Change Agent.
• Provides weekly updates to supervisor on process improvement projects and opportunities.
• Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
• Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
• Provides input to supervisor for disciplinary actions.
• Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
• Provides input for performance review, and at times, leads daily huddles.
• Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, Nextel/cell phone, keys, door hangers, observation reports, etc.
• Directs the day to day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
• Communicates appropriately with coworkers.

• 1-3 years in logistics or transportation experience
• Must have a valid driver’s license and clean driving record

• Position requires travel
• Capable of handling multiple priorities in a high volume setting
• Able to perform administrative duties, coordination, data-oriented activity and other professional duties.
• Occasionally lifting up to 25 pounds
• May require extended periods of sitting or standing
• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• May require extended periods of focus
• Capable to perform all duties of RSR, Sp. RSR and Adv. RSR Float.
• Ability to manage stress

• Knowledge of computer to include Microsoft Word and Excel
• Knowledge of service area

• Accountable
• Customer Focused
• Service-driven
• Strong sense of teamwork
• Integrity and Trust
• Intuitive
• Informs
• Confident
• Drive for Results
• Sincere
• High professionalism
• Act with a Sense of Urgency/ Importance
• Honest
• Composed
• Valid Driver’s license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with < three moving violation convictions within the previous 36-month period.
• Strong communication skills
• Creative
• Self-Development
• Strong interpersonal skills
• Approachable
• Strong problem-solving skills
• Patient
• Respectful
• Good customer service skills necessary