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Medical Svcs Coord I
Company | One Call |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-25 |
Posted at | 10 months ago |
We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
- 401(k) matching
- Tuition Reimbursement Program including certifications
- Paid development hours to use for professional and community development!
- Generous paid time off, 8 company holidays, and 2 floating holidays per year
- Enterprise Recognition Program rewarding colleagues for their extraordinary work
- Healthcare concierge
- Opportunities to work from home
- $1,000 Colleague Referral Program
- Exclusive discounts on travel, activities, and merchandise via work discount program
- Referral program
- Colleague Assistance Program that provides free counseling and financial services
- Company paid short term and long-term disability
- The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
- Medical, dental, and vision insurance
- Pre-Tax FSA and HSA health savings accounts
- Company paid life insurance
- Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
- Competitive wages with opportunities to earn annual merit increases
- Play lead role in resolving low-moderate level escalations for best client outcome
- Works independently to address routine and complex client inquiries that deviate from normal issues for one or more service lines
- Adept at effectively resolving client escalations with latitude for independent judgement
- Consistently demonstrates all of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience fairness and providing 'plus 1' service)
- Uses root cause analysis methods to identify and resolve the client's underlying needs
- Identifies, communicates and implements best practices and solutions to improve the client experience based on market and industry trends
- Mentor client care colleagues on approached to effectively handle client interactions
- Provide prompt, accurate and clear information to clients
- Provide detail for any system/client notes that reduces the need for clarification or follow up
- Organize time and workload to ensure follow up on items is done timely and appropriately
- Ability to run reports, interpret data, and provide action items based on same
- Navigate multiple software systems as appropriate to document and/or obtain information for inquiries
- Demonstrates an understanding of HIPPA and other regulatory requirement and apply to daily work interactions
- Perform extensive research, analyze, and provide resolutions to low-moderate inquiries within a reasonable amount of time
- Meet or exceed KPIs established for your role and area
- Demonstrates highly proficient people skills and empathy when taking care of clients
- Knowledge of the company's products, services and business operations to enable resolution of inquiries
- Ability to work both independently and in a team environment
- Proficient customer service skills that build the highest levels of client satisfaction
- Proficient level computer navigation and operation skills
- Proficient verbal and written communication skills
- The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
- If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information. Colleague is also required to receive annual security awareness training.
- Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
- Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
- The work environment utilizes florescent lighting; noise level is moderate.
- Please be advised this job description is subject to change at any time.
- The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
- For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear.
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