Medical Receptionist-Ophthalmology-Farmington/Glastonbury-40Hrs

A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT

• Answering and directing calls.
• Maintains clinical files according to organization/department protocol.
• Processes patient related correspondence.
• Prepare and files medical record.
• Supports the patient check-in and check-out processes.
• Scheduling and coordinating all patient appointments.
• Process pre-authorizations and pre-certifications.
• Provides cross coverage for other administrative roles.
• Maintains confidentiality of patient information.

CLINICAL SUPPORT

• Provides appropriate procedural support following department specific guidelines.
• Prepares treatment rooms and equipment for patient examinations.
• Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
• Ensures efficient patient flow.

complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.

• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results
• Obtain specimens, accurately performs and records patient POC testing per policy.

to facilitate timely provider review and follow-up.

• Under provider and/or RN direction, performs the administrative functions of the patient prescription

renewal process in accordance to policy.

• Provides cross coverage for other appropriate clinical roles.

DEPARTMENTAL SUPPORT

• Maintains appropriate inventories of all medical supplies.
• Provide support as needed for departmental medical record audits.
• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility
• Cleans and stocks patient care rooms between patients.
• Stocks and maintains all patient related forms and educational materials.

break-down or damage.
DOCUMENTATION

• Documentation is legible and falls within the appropriate MA scope/Organizational documentation

guidelines.

• Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry

and data retrieval of paper/electronic patient records.
OTHER RELATED ACTIVITES

• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's

patients and families.

• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific
• Ability to travel to satellite locations may be required.

populations form neonate through adolescence and applies them to practice. Demonstrates cultural
sensitivity in all interactions with patients/families.

• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection

control, risk management, and environment of care policies.

• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA

scope of practice.

• Basic Understanding of CT Children's Policies and Procedures.
• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
• Understanding of the organization's environment of care.

Special Considerations:
Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.