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Medical Receptionist, Urgent Care (Physician Practice)

Company

Hackensack Meridian Health
Address , Township Of Brick, 08724
Employment type FULL_TIME
Salary
Expires 2023-09-20
Posted at 8 months ago
Job Description
Overview:
Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.
  • Position is working primarily in Brick but must be able to work if needed in all Urgent Care offices: Brick, Tom River, Jackson, LBI and Forked River locations (only once or twice in the summer). Hours can vary between 8am - 8pm- Monday thru Friday. Requires alternating weekends and holidays.

Responsibilities:
A day in the life of a Medical Receptionist at Hackensack Meridian Health includes:
  • Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
  • Assists patients with the sign in process.
  • Clocks in at designated start time.
  • Receives and directs all communication courteously and consistently.
  • Managers time effectively to prevent unapproved OT.
  • Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card).
  • Serves as a pre-loader for our EMR system.
  • Maintain adequate coverage for the practice.
  • Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
  • Communicates potential patient satisfaction issues to direct manager.
  • Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
  • Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
  • Willing to cross cover when necessary.
  • Greets patients and visitors in a prompt, courteous and helpful manner.
  • Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
  • Other duties and/or projects as assigned.
  • Manages patient check-in process.
  • Responds promptly to patient¿s needs.
  • Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
  • Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner.
  • Maintains efficient and accurate filing and record maintenance system.
  • Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs.
  • Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
  • Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
  • Must be able to travel to various locations.
  • High school diploma or equivalent
  • The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
Education, Knowledge, Skills and Abilities Preferred:
  • Epic experience
  • Prior receptionist or clerical experience in a medical office
Licenses and Certifications Preferred:
  • CPR certification
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!