Medical Receptionist - Primary Care

Overview

Location: Hoffman Estates; Occasional travel to East Dundee may be required

Hours Full Time; Hours vary Monday-Friday between 6:45am-6pm

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• 40 hours paid volunteer time off.
• 401(k) Match
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• Wellness program that includes complimentary subscriptions to Noom and Calm apps.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• Profit-sharing program
• $5,250 Tuition Reimbursement per year.

Responsibilities

The Journeys and Adventures that Await

• Schedules appointments into EPIC according to Practice protocol.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
• Acknowledges and welcomes patients and visitors.
• Prepares charts to clinic and/or Practice specifications.
• Conveys schedule changes to appropriate staff.
• Pulls patient charts, files information correctly info patient charts, and maintains filing system.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Verifies and/or updates demographic and health plan information.
• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Assistants or calls for assistance with patients with ambulatory difficulties.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
• Performs all other duties/responsibilities as assigned
• As directed, conveys information to patients and/or visitors.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Obtains registration information from patient for input into EPIC.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
• Understands limits of responsibility by not providing medical advice to patients.
• Checks patients in and out of clinic.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
• Balances daily cash and collections.

Qualifications

The Experiences You Bring

• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
• Organization: Able to provide order and structure to daily processes and work environment.
• High school diploma or GED
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Able to type a minimum of 30 wpm strongly preferred