Medical Receptionist Jobs

Description

Piedmont HealthCare locations include: Statesville, Troutman, Mooresville, Taylorsville, Hickory, Huntersville, and Charlotte.

Requires medical office experience to apply

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient's insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

Essential Functions

• Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
• Collect, sort, distribute and prepare mail as assigned by office.
• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person's arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
• Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
• Maintains HIPAA compliance at all times.
• Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
• Key charges and makes any edits as necessary as assigned by office.
• Preparation of prescriptions to pharmacies as assigned by office.
• Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Counts cash drawer daily and goes to bank as necessary.
• Such other and further responsibilities as may be deemed necessary.
• Checks and maintains office supply inventory as assigned by office.
• Opens and closes office at appointed time.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Maintains clean, orderly waiting area and reading materials.

Requirements

EDUCATION:

High school diploma or GED.

Experience

Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.

Requirements

50 wpm typing skill preferred.

Knowledge And Skill Requirements

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Knowledge of how to use office equipment including phone, computer.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Knowledge of customer service concepts and techniques.
• Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Ability to organize and prioritize tasks effectively.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.

Environmental/Working Conditions

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

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