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Medical Office Assistant Jobs
Company | Seer |
Address | Rochester, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-26 |
Posted at | 8 months ago |
About Us
- Manage outbound and inbound calls to efficiently organize and confirm clinic bookings, ensuring clear communication of key information, especially in managing hospital expectations
- Maintain data integrity and patient confidentiality, respecting privacy at all times
- Coordinate and assign clinical resources (both people and equipment) for each of our clinics
- Ensure reports and service summaries are delivered within the required timeframe
- Respond to patient and partner queries and concerns in a timely manner, proactively troubleshooting and escalating issues as needed
- Keep calendars and internal documents up-to-date with new and revised bookings, maintaining accurate records
- Uphold the highest level of customer service, ensuring our patients and partners receive a seamless patient and partner journey
- An outstanding phone manner to provide exceptional customer service
- Strong attention to detail, multitasking abilities, and effective prioritization skills
- Demonstrate sensitivity, empathy, and diplomacy in all interactions
- Working knowledge of Google Docs, Microsoft Office will be advantageous
- The ability to accurately and succinctly document all communications
- A team player who thrives in a collaborative work environment
- Administration qualifications and/or experience in a medical environment
- Excellent organisational and time management skills
- Capable of lifting up to 30lbs when required
- The ability to work under pressure with minimal supervision
- Experience working in a medical environment and familiarity with medical terminology would be an advantage
- Excellent customer service skills, with experience in handling a high volume of calls an advantage
- Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation
- Strong interpersonal communication skills and excellent English communication skills, written and verbal
- Ability to think on your feet and act proactively
- Possess great written and verbal communication skills
- Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
- Improve the lives of patients across the country using our groundbreaking products and technology.
- Be empowered and enabled to do your best work
- Be treated with respect by your colleagues and peers.
- Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team
- Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®
- Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association
- As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder
- Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies)
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