Medical Information Specialist Jobs

Duties and responsibilities

• Provide frontline handling of medical inquiries including the collection and triage of adverse events and product complaints and provision of standard response information
• Utilize approved resources and FAQs to provide balanced, scientific, accurate, and thorough responses to unsolicited customer inquiries in accordance with company SOPs and Policies, and FDA regulations
• Identify, document and triage product adverse events and/ or product quality complaints, using the Medical Information Request System (IRMS)
• Work cross-functionally with other internal team members
• Assist with the maintenance and tracking of reference literature for company products, competitors, and disease states
• Manage Medical Information email mailbox and perform data entry of requests into IRMS
• Demonstrate an understanding of infectious disease space
• Contribute to departmental efforts to support Medical Affairs activities, including launch preparations for new products and assisting with inquiry metrics and customer insights
• Assist in researching and developing written Medical Information responses, including medical response letters and FAQs
• Understand and comply with literature copyright requirements

Qualifications

• Knowledge of medical terminology, pathophysiology, pharmacology, pharmacotherapeutics, and laboratory diagnostic tests specifically in infectious disease
• Experience working in CRMs or GPV databases is a plus
• Customer-oriented approach and ability to effectively work in cross-functional teams
• Minimum of 2-3 years of experience in a drug information, medical information, or pharmaceutical call center
• Infectious Diseases specialty training or experience is desirable
• Computer literacy is required (Microsoft Office: Word, Excel, PowerPoint, Outlook; Teams; Zoom)
• Excellent verbal, written, and telephone communication skills

Education

RN, RPh or PharmD

For those with a BS/ MS in a health or life-science major, a minimum of 3 years of experience is required