Medical Equipment Driver & Customer Service

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview And Responsibilities

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties And Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Maintains referral log
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Monitors office supplies
• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Available for on-call assignments as needed
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Assists with updating respiratory grid
• Prepares tickets for daily routes
• Maintains assigned company vehicle in a clean and safe working condition
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Performs other duties as assigned
• Provides service for walk-in patients
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Observes additional needs that the patient may have and reports same during morning meeting
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Prepares complete and accurate files for Billing Department

Travel

• Travel via company vehicle required to patient’s homes for set-ups and reoccurring delivery

Qualifications

Employment is contingent on

• Background investigation (company-wide)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
• Drug screen ( when applicable for the position )

Required Education And/or Experience

• High school diploma or GED equivalent, required

Preferred Education And/or Experience

• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Skills And Competencies

• Accurately perform simple mathematical calculations
• Work independently and as part of a team
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Multi-task along with attention to detail
• Effectively communicate in English; both oral and written
• Self-motivation, organized, time-management and deductive problem solving skills
• Maintain confidentiality, discretion and caution when handling sensitive information

Machines, Equipment And Technical Abilities

• Email transmission and communication
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Internet navigation and research
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies
• Microsoft applications; Outlook, Word and Excel
• Mechanically inclined for the repair and troubleshooting of equipment

Physical Demands

• Lift and carry office equipment at times
• Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
• Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
• Annual Recertification
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires driving a company vehicle for the majority of the workday
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking and listening
• Medical Evaluation and Fit Testing Compliance in a timely manner
• Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

• Cellular phone reimbursement
• Medical, Dental and Vision
• Employee Recognition program
• Employee Discount Program
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• 401k
• Bonus and Incentive Opportunities

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.