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Durable Medical Equipment Specialist I - Lebanon - Day

Company

WellSpan Health
Address , Lebanon, 17042, Pa
Employment type FULL_TIME
Salary
Expires 2023-06-10
Posted at 1 year ago
Job Description

Schedule & Location:

Full-Time: 80 hours, biweekly

Monday-Friday: 8:30am-5pm; One evening until 6pm

Lebanon, PA

:

Under general supervision, provides customer service for the retail sales in the stores, including both walk-in and phone customers. Assists customers in product selection, education and verify insurance.


Duties and Responsibilities

  • Is responsible for opening and closing of the store including locking doors and setting the alarm.
  • Greets and waits on customers, both phone and walk-in.
  • Answers the telephone and receives patient orders from different referral sources, documenting all necessary information. Retrieves voicemails.
  • Is responsible for daily POS closeout including processing of cash sales, returns and price changes. Completes bank deposit.
  • Handles a large majority of customer inquiries and complaints. Follows through to completion. In the event that this is not possible, the customer will be referred to the appropriate employee or manager who can assist.
  • Maintains appearance of the store by filling and straightening product displays.
  • Is responsible for having product knowledge that not only includes current inventory, but also extends to other products currently available in the marketplace.
  • Communicates and interacts well with all departments of WellSpan Medical Equipment and other agencies, (i.e. doctors' offices, hospitals, nursing homes, etc.).
  • Assists the Purchasing Dept. in maintaining all inventory levels to meet customer needs. Notifies Purchasing Dept. of items in assigned area that need to be ordered as needed.
  • Performs spot check inventory counts and participates in annual physical inventory.
  • Processes paperwork on a timely basis with verification of insurance benefits.
  • Completes data entry, filing, and document scanning for each order.
  • Works Saturdays on a rotating schedule in location needed.

Qualifications

  • Req Courses/Training: Completes annual mandatory education. Completes competency training annually on appropriate equipment. Attends product in-services and training sessions
  • 0 – 3 months customer service experience
  • High School or G.E.D.
  • Minimum Experience:
    • 0 – 3 months customer service experience
    • Min Field of Expertise: Durable medical equipment (DME) experience preferred
    • Req Courses/Training: Completes annual mandatory education. Completes competency training annually on appropriate equipment. Attends product in-services and training sessions
  • Skills/Other:Ability to communicate clearly, verbally and in writing; good memory retention and accuracy to detail required; are fully knowledgeable with products and company fitting and delivery procedures; are able to answer the majority of customer inquiries; exercise judgment and discretion, and function independently within authorized limits; maintains excellent patient relations at all times; good telephone skills; knowledge of and ability to use computers with WellSpan Medical Equipment’s billing and inventory software, cash register, photocopier, calculator, fax machine, tape measure, and small hand tools
  • Min Field of Expertise: Durable medical equipment (DME) experience preferred
  • Minimum Education:
    • High School or G.E.D.
  • Mostly sedentary work
  • Occasional standing/walking/lifting of up to 50 pounds
  • Physical Demands:
    • Mostly sedentary work
    • Occasional standing/walking/lifting of up to 50 pounds
    • Skills/Other:Ability to communicate clearly, verbally and in writing; good memory retention and accuracy to detail required; are fully knowledgeable with products and company fitting and delivery procedures; are able to answer the majority of customer inquiries; exercise judgment and discretion, and function independently within authorized limits; maintains excellent patient relations at all times; good telephone skills; knowledge of and ability to use computers with WellSpan Medical Equipment’s billing and inventory software, cash register, photocopier, calculator, fax machine, tape measure, and small hand tools