Medical Assistant/Care Manager (Bh)

+-----------------------------------------------------------------------+ | Primary Purpose: | | | | The incumbent of this position supports and coordinates integrated | | patient care for patients receiving Behavioral Health Services at | | Kalihi-Palama Health Center. The care manager will be responsible for | | the coordination of care for assigned behavioral health patients with | | the use of assessment, evaluation, interdisciplinary communication, | | and processing referrals in order to ensure patients receive high | | quality and effective healthcare. | | | | The care manager is responsible for enhancing continuity of care and | | care integration to ensure patients receive the necessary services | | and treatment in order to improve healthcare outcomes, avoid | | complications, increase adherence with treatment and reduce | | unnecessary utilization of emergency medical/psychiatric services. | | | | The incumbent of this position will also serve as a medical assistant | | for assigned Behavioral Health providers to ensure a coordinated | | office visit for Behavioral Health patients to include registration, | | taking vital signs, administration of injectable medications, and | | recording information in the electronic medical record. | +-----------------------------------------------------------------------+ | Essential Duties: | | | | Medical Assistant Duties: | | | | - Reviews patient records prior to the visit | | - Reminds patient of all KPHC appointments as necessary | | - Identifies if all previous orders were completed | | - Ensures that all necessary reports are in placed | | - Reviews gaps in care as necessary | | - Performs check in duties appropriately and timely | | | | oRecords vital signs and other measurements accurately | | | | oUpdates all information related to meaningful use and CARF | | requirements | | | | oCarries out necessary check in clinical procedures appropriately per | | protocols | | | | - Performs check out duties appropriately and timely | | | | oCarries out clinical procedures and order as directed by the | | provider efficiently and accurately | | | | oAdministers medication as ordered by the provider | | | | oRefers patients as necessary | | | | oComplete laboratory orders accurately | | | | - Performs administr tive duties | | | | oCompletes necessary forms | | | | oFollows up on no-shows and schedule as necessary | | | | oSterilizes, labels and packs instruments as necessary | | | | oRetrieves and returns calls from patients, staff and other agencies | | in the community | | | | oCalls patients for laboratory and/or other reports | | | | oSchedules appointments as necessary | | | | - Operates basic medical equipment | | - Documents consistently and appropriately in EMR | | - Communicates with the provider and other members of the team to | | enhance patient care | | - Ensure information on patients pertaining to any abnormal lab | | results are delivered to the provider and received in a timely | | manner (i.e. lithium level, vital signs) | | | | Care Manager Duties: | | | | Screen patients according to CARF standards using standardized | | screening tools (PHQ-9, DAST, GAD, Audit-C) | | | | Complete chart audits for assigned providers to ensure CARF | | documentation compliance | | | | Coordinate patient care needs with Behavioral Health Provider for | | referrals and applications for benefits/resources | | | | Utilize interventions to engage patients in treatment and reduce | | non-adherence and no-show rate for Behavioral Health patients | | | | Participate in quality improvement projects to improve healthcare | | outcomes for behavioral health patients | | | | Communicate with interdisciplinary team to ensure continuity of care | | for patients | | | | Stock and rotate medications in the Behavioral Health Department. | | Document the sample psychiatric medication and ensure proper disposal | | of psychiatric sample medications. | | | | Regular and reliable on-site attendance is required. | +-----------------------------------------------------------------------+ | Other Duties: | | | | Perform other related duties as assigned | | | | Provide back-up coverage to the front desk staf