Medical Assistant (Certified Or Registered)

POSITION RESPONSIBILITIES

General Duties: The Medical Assistant is responsible for checking in patients in his/her clinical or service department, scheduling patient appointments, distributing medical charts to the appropriate provider or nurse, and preparing encounter forms to document service activity and billing. This position requires basic computer skills, attention to detail, and good interpersonal/communication skills.

Specific Duties

• Schedules patient appointments on the MCHC Practice Management Information System: cancels, reschedules and reviews appointments as needed.
• Assists in the orientation, training, and instruction of new employees.
• Follows established clinical protocols and performs accurate and through work-ups and check-ins of all patients.
• Releases information contained in the medical record pursuant to state and federal law, and MCHC Policies and Procedures pertaining to the release of Protected Health Information; prepares bills for the release of such information, as specified by MCHC protocol.
• Prepares daily activity/encounter reports; checks reports for accuracy and makes changes or corrections as necessary.
• Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments, in daily attendance, punctuality, productivity, and efficiency.
• Maintains professional appearance and follows established dress code.
• Accurately and thoroughly assessed current patient status, including the patient’s preventive health status, and communicates needs to the attending medical provider.
• Performs other duties as assigned.
• Actively assists with routine clinical task; maintains, and keeps up-to-date, nursing forms, the equipment inventory and related maintenance schedules, and appropriate exam/treatment room inventory.
• Participates in departmental and organization-wide Performance Improvement activities.
• Answers incoming telephone calls in a timely, polite and professional manner; assists callers with their needs by responding to the questions, scheduling/rescheduling appointments, and directing calls to the appropriate staff member.
• Works in harmony with clinic staff, patients and visitors by exhibiting a positive attitude and a commitment to MCHC’s mission, vision, and values.
• Maintains patient and staff confidentiality.
• Maintains an efficient flow of medical charts and test reports; attaches reports to pulled charts, and promptly delivers the information to the appropriate medical provider or department.
• Makes copies of insurance cards and other assignment/authorization forms; attach copies of all appropriate documents to the encounter form.
• Participates in all staff educational and in-service training programs.
• Maintains awareness of new information applicable to the position’s duties and responsibilities.
• Demonstrates acceptable professional conduct, interpersonal communication skills with patients, peers, visitors, and other healthcare professionals.
• Understands organizational goals and performs job duties in a manner consistent with those goals.
• Performs approved Laboratory testing, including the proper handling and labeling of all test specimens, as directed by MCHC policies and procedures and established CLIA guidelines.