Mechanical Claims Analyst Remote

Axiom is looking for Automotive Technicians, Service Advisors, or Parts Specialists, who are looking for a change. Axiom is an industry-leading automotive product provider and administrator. We create, sell, and service contracts and other products via our state-of-the-art facility and systems. Axiom is looking for a full-time Mechanical Claims Analyst to handle auto repair claims. In this role, you will be responsible for evaluating and processing claims. You will serve as the main point of contact for dealers and customers, by answering and resolving questions regarding claim coverage. The ideal candidate will possess automotive technical knowledge, problem-solving and organizational skills, as well as a dedication to providing excellent customer service. The analyst will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service with automotive expertise to assist our dealers and customers.

About Axiom Product Administration

Named one of the fastest growing private companies in St. Louis by the St. Louis Business Journal, ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019, annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022, and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2022, Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.

Job Responsibilities

• Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
• Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
• Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
• Use your automotive excellence to confirm the customer’s concern, cause, and correction, which is prepared by the shop
• Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
• Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
• Ensure compliance with applicable laws and regulations
• Escalate issues to a supervisor, as needed
• Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
• Other duties as assigned
• Maintain a comprehensive understanding of Axiom’s products, systems, and applications

Qualifications

• ASE certification or Manufacturer certification
• Strong, effective written communication skills via the Claims documents, email, chat messenger, etc.
• Ability to communicate with Supervisors and other team members via phone calls, video calls or Microsoft Teams chat
• Willingness to travel 30% annually to the Axiom headquarters for training or meetings, etc.
• High School Diploma or equivalent
• Proficient use of Microsoft and web-based applications
• Ability to work a variety of shifts between Monday through Friday (7 am – 6 pm with a one-hour lunch) and the ability to work a rotation schedule on Saturdays
• 10 + years of automotive service or repair experience
• Ability to think creatively and to analyze and solve problems effectively
• Ability to work independently as well as working as part of a team, in a fast-paced environment
• Strong, effective verbal communication skills with the ability to answer all calls in a timely manner from customers, dealerships, etc.
• Familiarity with All data, Mitchell Pro-demand, Factory labor time and other labor guides
• Ability to work remotely with a home office set up that includes reliable high-speed internet
• Detail-oriented with excellent time management skills and punctuality

Preferred Qualifications

• Bilingual (Spanish & English) is a plus
• Understanding of service contracts

What you’ll love about Axiom

• Starting Pay $20 depending on skills and experience
• 401K Retirement Plan with a 5% company match
• Casual Dress Code
• Career advancement opportunities
• Paid Holidays & Floating Holidays
• Paid Parental Leave
• Company Sponsored Outings
• Free Roadside Assistance
• Education Reimbursement
• Comprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies
• Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service
• Childcare Reimbursement

To learn more about Axiom, go to www.axiomadmin.com. To apply for this position, go to www.axiomadmin.com/who-we-are/careers.

Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.