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Material Customer Services Associate

Company

Kaiser Permanente
Address , Honolulu, Hi
Employment type FULL_TIME
Salary $22.59 - $23.85 an hour
Expires 2023-07-21
Posted at 11 months ago
Job Description
Under indirect supervision, orders and replenishes items, materiel or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties. Assists in training inventory associate and other clerical staff.
Essential Functions:
  • Carries out necessary follow-ups and expediting activities to insure proper delivery schedules
  • Keeps management informed of problem areas and takes constructive corrective action
  • Identifies and devises action plans to enhance utilization of goods and services
  • Acts as liaison for customers for national product standards
  • Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Materiel Services and financial control standards.
  • Effectively manages and resolves emergency situations, such as stock outages and equipment failures
  • Insures proper inventory levels are maintained
  • Performs other duties and accepts responsibility as assigned
  • Provides reliable, useful product information to customers
  • Demonstrates exceptional customer service with variety of internal and external customers
  • Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with materiel inventory needs which may include research
  • Advises customers to eliminate non-standard supply items from inventory
  • Assists training for health care team members and Materiel Services staff members on Materiel Services practices
  • Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing materiel computer system
  • Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency
  • Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards
  • Rotates dated items appropriately
  • Provides information to health care team members and Materiel Services staff members on Materiel Services practices
  • Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers
  • Acts as effective resource and liaison for Materiel Services

Basic Qualifications:
Experience
  • One (1) year experience in material services or purchasing.
Education
  • High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
  • N/A

Additional Requirements:
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking and understanding English.
  • Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
  • Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.

Preferred Qualifications:
  • Certification in material management (e.g., APICS or PMA).
  • Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
  • Associate's degree in business administration, hospital administration, or economics.

PrimaryLocation : Hawaii,Honolulu,Moanalua Ancillary Building
HoursPerWeek : 40
Shift : Variable
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 12:01 AM
WorkingHoursEnd : 11:59 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : HL5|UNITE HERE|Local 5
Job Level : Entry Level
Job Category : Materials Management,Facility Services & Materials Management
Department : Moanalua Medical Center - Central Supply - 1201
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.