Marketing Manager- Design Jobs

• Determines the demand for products and services offered by the organization by managing marketing programs and research and analyses.
• Manages and coaches team members responsible for end-to-end experiential customer-driven design projects. This includes framing the business challenge, understanding and analyzing business impacts, conducting appropriate customer and stakeholder research, synthesizing findings and identifying solution themes, developing concepts and prototypes, testing concepts via various methods, presenting recommendations and conclusions, and developing implementation scenarios) for critical strategic priorities in the service design and innovation space.
• Provides oversight and coaching on feasibility and value impact assessments to assess the value and potential return of a service or experience.
• Manages the design projects pipeline, prioritization process and methods (including resource allocation to known and future demand) and the ongoing projects roadmap.
• Collaborates with other functional areas across FedEx to develop realistic paths to execution.
• Oversees efforts that provide thought leadership on innovation opportunity assessments, including transformative innovation, service innovation and potential new lines of business.
• May be responsible for a market segment including development, marketing research and analyses, pricing and advertising.
• Leverages high quality storytelling and presentation abilities to communicate confidently and articulately to large and/or executive audiences using facts, imagery, data visualizations, and stories to educate, persuade and influence decision-making. Similarly, coaches team members on this critical skillset.
• Manages a team of designers with advanced expertise in customer-centered design principles, skills, methods, technologies, to lead design projects/initiatives to improve, optimize and transform experience at FedEx. Projects can span a range of topics including but not limited to service design, business innovation or any other business topic needed to advance change and innovation at FedEx in a customer-centric, design-driven way.
• Mentors talent and broader organization on Customer-Driven Design.

Skills/Knowledge/Experience Considered a Plus

• Experience in Innovation and Change Management-Has a demonstrated track record of leading change through innovative, customer-centric solutions and a demonstrated ability to lead across a broad coalition in a complex, cross-functional business environment.
• People Leadership - works through and with others to accomplish goals, shares knowledge and expertise to coach; cross-functional management experience a plus. Functional management experience ideal.
• Business Acumen/Quantitative Abilities – In pursuit of balanced solutions, experience leading others to leverage insights and data to inform direction and decisions on a myriad of business topics, often initiated by leadership at highest levels of the corporation. Business case or familiarity with business analysis/modeling to prioritize recommendations based on associated business value and high-level system impacts a plus.
• Experience in and understanding of the logistics industry a plus
• Effective Communicator- able to communicate findings and recommendations appropriately, using facts, imagery, and stories to conceptualize and communicate a clear and convincing message to a broad-base of stakeholders, particularly senior executives. Strong PowerPoint skills required.
• Experience in Customer-Driven Design- Excellent customer-focused orientation (internal and external customers); ability to develop a deep empathy/understanding and holistic view of customer needs and behaviors; leverages practical application of design thinking principles and service/experience design to define and articulate ideal end-to-end customer experiences in a way to drive change at FedEx for customers. Direct customer design-driven project leadership experience a plus; design certifications and education also a plus.
• Strategic - experience delivering "change the business" strategy and roadmap.

Domicile

• Due to the collaborative nature of the role, there is a strong desire to have the selected candidate located in Collierville, TN. This location offers a hybrid work environment that supports in-person collaboration through onsite Team Days but allows team members flexibility to primarily work from home the rest of the time.
• The ability to work remotely within the United States may be available based on business need.
• Position will be hybrid in Collierville, TN.

Relocation:

• Relocation assistance may be considered based upon business needs.

Minimum Qualifications

• Directly related advanced degrees may offset experience requirements.
• Demonstrated computer skills.
• Five (5) years directly related experience in planning and analyses.
• Bachelor's degree or equivalent in business, finance, marketing or other directly related discipline.
• Directly related experience may offset degree requirements.
• Strong basic management, human relations, communication and analytical skills.

Additional InformationUpload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World’s Most Admired Companies" – 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• TIME "100 Most Influential Companies" - 2021
• LinkedIn "Top 100 Companies" - 2021
• Forbes "Best Employers for Diversity" - 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].