Market Barista / Cashier Jobs

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Communicate effectively and courteously over the telephone.
• Collect money and/or credit cards from guests and make correct change.
• Pay out servers’ and service attendants’ tips, if applicable.
• Prepare cashier report at end of shift.
• Assist servers and host/hostess in the serving of guests, as needed.
• Answer the phone according to standards.
• Ensure overall guest satisfaction.
• Operate the approved credit card machine.
• Perform opening and closing duties according to established side-work checklist

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Attend all hotel required meetings and trainings.
• Perform other duties as requested by management.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to cross-train in other hotel related areas.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maintain a friendly and warm demeanor at all times.
• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Flexible and long hours sometimes required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Able to stand during entire shift.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.