Manager, Practice Assistants Jobs

Manager, Practice Assistants Washington DC

Job ID: 16991

The Manager of Practice Assistants (LAA’s) manages and coordinates legal support for lawyers, paralegals, and clerks. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are required.

Essential Duties And Responsibilities

Leadership

• Collaborate with the Director of Administration and firmwide colleagues on firmwide initiatives aimed at the continuous pursuit of delivering on K&L Gates’ brand promise to help our lawyers achieve their most critical business goals
• Actively team with the Department Managers and the Director of Administration on Office Projects in a collaborative and strategic manner
• Establish a leadership presence that embodies our Firm’s Service Excellence Standards, incorporating change management as part of the forward-thinking culture of the office

Administrative Support

• Work in conjunction with Billing Manager, Office Services Manager, Records Supervisor, and Global Shared Business -Services Manager to enhance the productivity and efficiency of the Practice Assistants Team members and Shared Services personnel
• Keep current on employment laws and consult with HR Business Partner as needed
• Assist with staffing/recruiting; review resumes; coordinate interviews, reference checks, and make recommendations for hiring decisions
• In partnership with HR Business Partner, conduct employee counseling and development to address performance concerns; ensure proper documentation is completed
• Performs other duties and responsibilities as required
• Provide training and orientation for newly hired practice assistants
• Prepare and conduct annual performance reviews and correct performance issues to ensure a service-oriented and responsive approach in the support provided to the timekeepers
• Lead Practice Assistants’ one on one meetings; develop administrative meetings agendas; assign training to team members
• Assist the Director of Administration with the annual budget for the Legal Support Services department; monitor the budget variance report
• Direct oversight for Assistants to ensure the delivery of timely, high-quality administrative services to our lawyers and staff

Knowledge, Skills And Abilities Required

• Ability to think analytically, handle interruptions, and adapt quickly to varying situations while maintaining flexibility
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work under pressure with multiple deadlines and concurrent projects
• Intermediate to Advanced Knowledge of Microsoft Office Suite (Outlook, Word, Excel, and/or PowerPoint)
• Proven leadership and management skills in large organizations and a demonstrated ability to successfully implement ideas and positively impact change
• Experience with Document management systems such as iManage is strongly preferred
• Strong communication (written and verbal), problem-solving, and ability to exercise diplomacy and tact when dealing with others, especially in sensitive situations; effectively interact with diverse personalities

Experience

• A minimum of 5 years’ experience as a Manager of Practice Assistants for a large team, preferably in a legal or professional services firm.

Education

• A four-year degree from an accredited college or university is preferred.

Tagged as: Manager, Practice Assistants