Manager - Onboard Programs

Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Key Responsibilities
The Onboard Programs Manager will be primarily responsible for developing and maintaining all things related to onboard tools and applications for our flight attendants and any accompanying customer experiences.

• Successfully mine data and manipulate data details to achieve intended outcomes (Excel/VBA, SQL, Spotfire, etc.) for program and business partners
• This role will also be responsible for providing insights to overall onboard program health, implementing future innovations and enhancements and ownership of key aspects of our employee iPhone devices
• Partner with commercial/operating groups and Digital Technology to deliver innovative applications and tools that will improve the customer and employee experience onboard the plane, focusing on app development with our flight attendant group and digital partners
• Generate and monitor KPIs set to provide pulse checks on how onboard programs are performing, as well as being received by customers
• Become the liaison between Catering, Inflight, DT, and UX teams to deliver best-in-class digital integration across a variety of technology channels
• The role will require collaboration across various organizations to help develop new, industry leading employee iOS apps and tools, with the end goal of driving a better experience for our employees and customers
• Develop thought-partnership-relationships with our business partners permitting an agile and honest collaboration environment focused on improving outcomes
• Common topics include Onboard Experience, Food & Beverage, Loyalty & Marketing, Safety, and overall program success with a focus on pushing the limits of what is capable through onboard technology in these spaces

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):

• 3+ years of relevant work experience (Project or Product Management, Technology, App Development, Engineering, etc.)
• Strong project management skills
• Understanding of data flows, iOS development or general application development
• Must be legally authorized to work in the United States for any employer without sponsorship
• Ability to strategize, collaborate across multiple cross-functional organizations
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Ability to motivate and influence leadership teams on direction and strategy
• Capable of quickly building trusting relationships
• Bachelor's degree or 4 years of relevant work experience (Engineering, Business Administration, Strategy, Computer Science or Mathematics)

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of Inflight, catering processes, back-end digital technology components
• Integrated process mapping experience
• Master's degree
• 3+ years' aviation experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT WHQ00022426