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Training & Development Manager Jobs
Recruited by Grant Thornton 1 year ago Address , Chicago, 60604, Il $93,300 - $155,500 a year

Manager Of Onboarding And Training

Company

Gate Gourmet
Address , Schiller Park, 60176, Il
Employment type FULL_TIME
Salary
Expires 2023-10-03
Posted at 9 months ago
Job Description
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary:
This position is responsible for the new hire experience, ensuring new hires go through a standard orientation program as well as receive training to Company standards. Position will partner with business unit operations and human resources management to understand business objectives and to manage, support, develop and execute the onboarding and training of front-line employees as well as provide standard front-line leadership training to all operational management in the business unit. Manages and maintains employee training records, requirements, and reports. Reports to Director, Business Unit Human Resources directly and to Sr Manager, Professional Development dotted/functional line.
Main Duties and Responsibilities:
  • Develops and implements action plans to continuously improve employee engagement and retention
  • Manages the area’s talent roundtable discussions, identifying appropriate succession plans and high potential employees
  • Supports employee development and retention by delivering and managing established programs
  • Manages Specialists who support new hires
  • Tracks training completion and maintains employee information in the online learning management system (LMS)
  • Oversees the delivery of (and able to conduct as needed) new hire orientation training to new hires
  • Maintains the unit’s training calendar and curriculum, coordinating course logistics and enrollment
  • Develops and circulates detailed reports to management regarding compliance and training progress and effectiveness
  • Designs, delivers and administers select operations training initiatives for union-represented/front-line employees in the unit including but not limited to training and assessment of Leads who are responsible for conducting on-the-job training for front line employees
  • Ensure exit interviews are completed using company standard tools
  • Reports results of exit interviews to Director, Human Resources, Business Unit and Business Unit Leader
  • Monitors, analyze, and evaluate training activities and program effectiveness.
  • Develops and deliver training specific to unit needs as necessary.
  • Acts as point of contact to employees regarding training inquiries or concerns
  • Monitors 0 – 90-day retention and develop needs for training and report out to unit leadership for implementation.
  • Uses mobile data collector(s) to conduct new hire evaluation reporting.
  • Delivers professional curriculum to improve effectiveness of management
  • Assess and analyzes training needs though surveys, interviews with employees, focus groups, and/or consultation with managers, instructors and others
  • Coordinates and drives the periodic performance management processes
Qualifications
Education:
  • Bachelor’s degree from a four year college or university is preferred
Work Experience:
  • 1 to 4 years of training experience in a retail, management, food hospitality, catering, or training environment or equivalent work experience in operations management or a related field
Technical Skills: (Certification, Licenses and Registration)
  • Position requires experience and skills in:
    • Facilitating
    • Business partnering
    • Relationship building
    • Analysis
    • Time management
    • Prioritizing multiple projects/tasks
    • Adult learning concepts
    • Leading participant-centered workshops
  • Time management
  • Business partnering
  • Multi-lingual skills, desirable
  • Flexibility in working a variety of shifts and days off
  • Facilitating
  • Experience with a learning management system (LMS), computer and/or web-based training delivery and a lean manufacturing environment, preferred
  • Relationship building
  • Action oriented, highly organized problem solver with demonstrated success in addressing challenges and working collaboratively
  • Must have strong working knowledge of MS Office, including Word, Excel, and PowerPoint
  • Prioritizing multiple projects/tasks
  • Experience and skills in dealing with multicultural learners, highly desired
  • Adult learning concepts
  • Leading participant-centered workshops
  • Must be able to use creative techniques to explain ideas and concepts to a multicultural learner
  • Analysis
Language / Communication Skills:
  • Excellent oral and written communication skills; must also be good listener
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Negligible travel may be required
Exemption Classification: Exempt
Internal Relationships: Employees at all levels of the organization
External Relationships: Candidates
Work Environment / Requirements of the Job:
  • Must be able to stand over 50% of the time.
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Director, Human Resources
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: N/A
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: 2
gategroup Competencies Required to be Successful in the Job:
  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Engaging – Understanding others, Team Leadership and Developing People
  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
  • Thinking – Information Search and analysis & problem resolution skills
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
  • We treat each other with respect and we act with integrity
  • We put our heads together to problem solve and deliver excellence as a team
  • We do what we say we will do, when we say we are going to do it
  • We communicate and keep each other informed
  • We have passion for our work and we pay attention to the little details
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
  • We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
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