Manager, It Clinical Training

The Manager of IT Training is responsible for IT training within the Health Information and Technology (HIT) division. In this capacity, the Manager will develop, oversee, and coordinate IT training and functions and teams based within HIT responsible for the support of Health System Information Technology Systems. The Manager, utilizing operational, system, and training expertise, is responsible for training design, execution, and quality assurance. The Manager is responsible for building and leading a strong, diverse, and cohesive team that closely aligns their work to initiatives that improve the team member and patient experience. The manager works closely with other IT leaders to ensure that systems and their user populations are identified, changes to those systems are well documented and impacts identified, that appropriate training materials are crafted, reviewed and executed upon.

• Ensure that the training services – Clinical, Revenue Cycle, or Training Support Services – follow reliable, well-documented processes designed for consistency and quality.
• Ensure that partnerships with other IT teams are collaborative and effective.
• Ensure that training content, delivery and services are of superb quality, aligned to operational needs, responsive to customer feedback, and evaluated for fit to requirements on a regular basis.
• Lead and participate in projects designed to introduce new technology, update or optimize existing technology, and/or improve the quality of training delivery.
• Provide exceptional management to a team of IT trainers located within the centralized IT training organization. Create a culture of team member empowerment and engagement. Constantly strive to ensure that each team member acts at top of license to bring their best talents to the delivery of training services.
• Understand and ensure proper maintenance of the tools and environments required for delivery of services.
• Establish metrics and status reporting to track outcomes for training. Using those reports, identifies areas for improvement and implements countermeasures to test and refine new processes.
• Ensure that training materials are of exceptional quality, and are maintained appropriately as underlying technology updates are made.
• In addition to the above job responsibilities, other duties may be assigned.
• Maintain partnerships with key collaborators across the organization, including operational and IT leaders that your team relies upon or serves.
• Establishes metrics and status reporting to track outcomes for training.
• Ensure that support needs are met in accordance with customer demands, and that inquires for support are appropriately captured in the IT ticketing system.
• Manage the technical team members responsible for building a platform for sound training delivery: Epic principal trainers/builders, Learning Management System administrators, and/or eLearning developers.
• Track team member commitments, ensuring that workloads are well-balanced, customer requests are satisfied, and resource availability is transparent so that new requests may be evaluated.

Position Compensation Range: -

Minimum Requirements

Education: Bachelor's degree required, Master's Degree Preferred.

Experience: 10 years’ experience in information technology, preferred experience in healthcare information technology.

Licensure: Certification in an Epic clinical application is preferred

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.