Manager, Housekeeping Jobs

Pay: $60000 per year - $60000 per year

The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.

Essential Duties & Responsibilities

• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Drives, reviews and ensures proper completion of and alignment to the work order process
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
• Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
• Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
• Manages and drives training and development of supervisors
• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Continuously raises the bar for Housekeeping guest service focus
• Conducts and monitors Hazard Communications Programs twice yearly
• Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Leads and mentors direct staff and Housekeeping employees, including:
• Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings
• Actively participates in the Manager On Duty Program
• Trains new Pack Members and ensures continued training and development of current staff
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons
• Models and upholds the Great Wolf guest service standards of excellence
• Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained

Required Qualifications & Skills

• Demonstrated ability to lead diverse teams
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated analytical, planning, and change implementation abilities
• High School diploma or equivalent experience
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
• Demonstrated knowledge and experience in labor management scheduling

Desired Qualifications & Traits

• Experience in Housekeeping, preferably at a resort or large hotel
• Inspires and motivates team members to work together and achieve success beyond expectations
• Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
• Bachelor's degree

Physical Requirements

• Capable of tolerating exposure to cleaning chemicals
• Ability to lift 30 lbs.
• Ability to stand/walk for long periods of time
• Ability to bend, stretch and twist