Manager, Education & Training Jobs

Program Manager Education & Training

This position manages leadership development programs and assists in the analysis of the effectiveness of existing programs under the Kanof Institute for Physician Leadership (KIPL) umbrella as well as in identifying future direction/learning needs.KIPL is housed in the Department of Education & Training at the North Carolina Medical Society (NCMS).

The KIPL manager is responsible for the development and updating of KIPL training programs including identifying training needs for the participants and conducting skills gap analyses. In addition, the KIPL manager stays abreast of research and trends within the area of leadership development and wellbeing in healthcare. To be successful in this role, you should have critical thinking skills, solid understanding of adult learning theory and the ability to design programs that are aligned with the identified learning objectives.

Primary Responsibilities

• Evaluates the results of learning courses.
• Performs other duties as assigned by the Vice President or other appropriate administrator.
• Assists the Vice President in developing and implementing the overall strategic plan for KIPL.
• Responsible for maintaining an inclusive working environment that is free from discrimination and harassment.
• Responsible for the management of programs currently offered under the KIPL umbrella. Updates program syllabi and outlines course materials as well as manages the delivery of education.
• Establishes performance goals and measures to evaluate success of assigned area of responsibility.
• Conducts research when needed to stay abreast of trend within topic as well as within new training methods (including e-learning courses and game-based platforms.
• Keeps Program Chairs and other stakeholders informed and up to date on their respective program events.

Additional Responsibilities

• Frequent evening meetings and occasional weekend meetings should be expected.
• Maintain a positive proactive and cooperative attitude among all employees to help create and support an environment that encourages and advocates employee teamwork to achieve maximum potential of the NCMS programs and activities.
• Actively participate in and provide support for the NCMS membership recruitment and retention efforts by promoting the NCMS during work duties; communicating the awareness of NCMS programs and purpose to members and non-members; and participation in periodic membership recruitment activities undertaken by the NCMS. Specific recruitment requirements may be assigned from time to time by the Executive Vice President based on Society membership goals and objectives.
• Additional duties as assigned.

General Agency Support

Customer Service and Phone Support

• Support the general operations of the agency and agency strategic plan to include but not limited to:
• Working collaboratively across teams to meet goals and produce outcomes as specified in agency’s strategic plan.
• Attending and contributing to All-staff and other internal team meetings.
• Answering and responding appropriately external calls

Strategic Commitment

• Actively promote NCMS Enterprise to members, non-members, and other stakeholders.
• Understand NCMS Enterprise vision, mission, goals, and values.
• Support an environment that encourages teamwork; open, honest, and respectful communications; and where every team member is valued and accountable.

Qualifications

• Must be well-organized and able to balance multiple projects. Time management and excellent communication skills, ability to work well under pressure and anticipate needs in advance are desirable.
• Hands-on experience with project management and budgeting.
• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching).
• Proficiency in Learning Management Systems (LMS).
• Excellent communication skills.
• Work experience as a Training Manager or similar role.
• Experience organizing training activities within executive education.
• Microsoft Office software (Word, Excel, Outlook, PowerPoint). Experience with Raiser’s Edge and Financial Edge also desirable.
• BSc/MSc in Human Resources, Learning and Development, Organizational Psychology, or relevant field.