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Manager, Claims Jobs

Company

Allianz Partners
Address , Richmond, 23233, Va
Employment type FULL_TIME
Salary
Expires 2023-07-23
Posted at 1 year ago
Job Description
At Allianz Partners, we foster a culture of collaboration, caring, and growth. If you’re looking for a work environment where you are valued for your ideas, your opinions, your desires, your unique background, and everything else that makes you, you – you’ll find it with Allianz Partners.
As Claims Manager you will be Responsible for department management to ensure customers receive the highest customer service by providing timely and accurate claims service. Proactively identify, develop and execute customer focused solutions to enhance the customer experience.

What you will do:
  • May perform other duties as assigned.
  • Develop and maintain effective collaborative relationships with internal and external partners.
  • Identify, develop and implement enhancements to process improvements.
  • Monitor and audit daily performance to ensure the best possible customer service.
  • Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
  • Plan and facilitate team meetings to share important customer or product knowledge updates resulting in improved communication and proactive resolution to customer inquiries.
  • Responsible for workload distribution and for ensuring adequate staffing resources; collaborate with business productivity team to schedule associates and distribute daily workload and forecast future staffing resources.
  • Ensure contractual agreements and goals are being met consistently.

What you will need:
  • Demonstrated success in meeting or exceeding customer satisfaction measurements.
  • Five (5) years of management experience in a high-volume customer-focused environment.
  • Bachelor’s degree in related field or combination of relevant education and work experience.
Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: http://www.allianzpartners.com.

Job Level:
Management
Location:
Richmond, VA, US, 23233
Available until:
07/31/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
AGA Service Company
Job Type:
Full-Time
Remote Job:
Remote working
Employment Type:
Permanent
ID:
27826