Lounge Server - Part Time - Detroit

PRIMARY PURPOSE:

It is the primary responsibility of the Lounge Server to expedite guests’ drink orders and provide beverage and bus service. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries
• Successful completion of Restaurant Training Program and testing is required
• Knowledge of designated glassware and garnishes for each drink
• Communicate order into system through Bartender; ensure transmission is verified
• Knowledge of liquor brands, beers and non-alcoholic selections available on the casino floor

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
• Knowledgeable of computers and Point of Sale (POS) systems
• Knowledgeable of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Able to balance and carry a tray loaded with glassware
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Knowledge of health, safety and sanitation regulations
• Knowledgeable of tableside sequence of service, wine and liquor
• Knowledgeable of particular characteristics and description of every wine and champagne by the glass and major wines on the wine list
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Able to effectively communicate in English, in both written and verbal forms