Loss Prevention Customer Service Associate

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes: TJ Maxx Store 0728 || 6995 South 1300th East || Midvale || UT || 84047

ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)

• Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
• Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.
• Properly responds to Merchandise Protection Pedestal Activation.
• Smiles and greets customers appropriately, demonstrate courtesy and respect.
• Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.
• Performs a closing safety sweep of the store with a member of management.
• Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.
• Acts as a visual deterrent to prevent potential loss/dishonesty.
• Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices.
• Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
• Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.
• Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.
• Remains in their designated area of the store (aside from breaks).
• Documents required incidents in AIIM (case management).

JOB POSTING: LP CSA (TACTICAL UNIFORM)

• :
  • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Roles and Responsibilities of CSA (Tactical Uniform):
  • Maintains a proper and professional stance in the designated area at the front of the store.
  • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
  • The CSA provides their own black pants and black shoes.
  • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
  • Directs customers to areas of the store they may ask about.
  • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
  • Properly responds to Merchandise Protection Pedestal Activation.
  • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• The CSA provides their own black pants and black shoes.
• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
• Properly responds to Merchandise Protection Pedestal Activation.
• The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
• Directs customers to areas of the store they may ask about.
• Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

Documents required incidents in case management.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: TJ Maxx Store 0728 || 6995 South 1300th East || Midvale || UT || 84047