Long-Term Care Ombudsman Coordinator

Starting Pay Rate: $19.41 per hour

The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

Benefits

• Flexible work schedule menu to include the ability to work: a four-day work week, nine-day biweekly schedule with a three-day weekend every other week, or a typical five-day work schedule.
• Additional benefits available
• 16 annual vacation days, 12 annual sick days, and 11 annual paid holidays
• Heavily subsidized health/vision/dental insurance
• 401K 6% match

Job Duties

The successful candidate will be expected to:

• Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.
• Respond, monitor and investigate resident complaints, as necessary
• Participate in outreach activities, program education and public awareness
• Provide training and oversite of current volunteers and recruit new volunteers
• Ensure overall program operation and compliance with Federal and State requirements
• Ensure program documentation, reports and records are processed meeting all compliance standards

Education

• A Bachelor’s degree in social work, human services or similar field is preferred but Associates Degrees will be considered
• A high school diploma or equivalent is required

Knowledge, Skills & Abilities

• Experience working with the elderly, services may include mental health and advocacy
• Strong public speaking and customer service skills
• Excellent verbal and written communication skills
• Driver’s license and personal vehicle for transportation
• Knowledge of Microsoft Excel, Word, and Outlook

Travel Required: Yes, within a 4 county catchment area

Location: Utica, NY

LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.