Logistics & Hardware Support Specialist

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform.

The combined business currently serves 6,000+ customers, connecting with and serving content to over 35 million employees in more than 80 countries.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI/Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary

The logistics and Hardware Support Specialist is responsible for overseeing the replacement of failed hardware from troubleshooting and inventory to packaging and shipping. They also develop and implement logistics strategies to ensure timely delivery, tracking, and disposal of IT assets, and coordinate with vendors and internal stakeholders to ensure a smooth and efficient logistics process. The ideal candidate has knowledge of industry-standard hardware and software. Strong communication skills, attention to detail, and the ability to manage multiple projects and priorities simultaneously are essential for success in this role.

Key Responsibilities

• Forecasts, requisitions, and maintains ideal inventory quantities of shipping supplies.
• Schedule, submit, and initiate supplier returns in accordance with standard procedures.
• Process customer advance replacement of failed hardware in required timeframe.
• Prepares shipments routed via company drivers, common carriers, and schedules daily pickups and deliveries.
• Operate narrow aisle forklifts, pallet jacks and sit-down forklifts of various sizes.
• Ensure hardware is calibrated and handled to standard required.
• Manages customs documents, compliance and items related to international shipments.
• Comply with individual, team and departmental productivity and performance goals.
• Perform health check and refurbish all returned hardware and detail all findings.
• Maintains excellent company image through daily contacts with employees, customers, suppliers, and freight carriers.
• Provides shipping estimates using quoting tool.
• Process customer hardware returns for credit in coordination with the accounting teams.
• Configure replacement hardware to customer specification.
• Ensures accuracy of daily shipping paperwork and that required quality audits of outgoing shipments have been completed before shipping.
• Update all customer assets and document unique device information in all databases.
• Practice proper packaging and shipping methods to ensure product arrives safely.
• Assist Integration Technicians with setup, mounting and troubleshooting of all outgoing hardware
• Process freight damage claims with carriers.
• Ensures address labels and Bills of Lading (BOL) are correct by verifying against pick ticket.

Technical Skills / Competencies

• Basic understanding of NetSuite and Salesforce tools.
• 1+ years' experience
• Moderate understanding of Microsoft Suite.
• Forklift certified is a plus, but not required Education & Experience
• Associate degree in related field or equivalent experience
• Moderate understanding of domestic & international shipping customs and regulations.
• Basic understanding of audio/video concepts.
• Detail oriented
• Windows/Android operating systems basics.
• Strong ability to multi-task

Why Us?

• Ability to meaningfully impact our business and play a key role in our success
• Life Insurance
• Flexible PTO and 10 days paid leave.
• 401k with Employer Match
• Competitive compensation package
• A “Great Places to Work” listed company – so we really do value people
• Maternity, Parental, Adoption and Bereavement Leave. Funding towards adoption costs.
• Potential for career advancement in a fast paced growing organization
• Fun, flexible working environment
• Competitive Medical, Dental, and Vision Benefits and Monthly contributions to your Health Savings Account

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland with offices in the US and the UK as well.

This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do.

“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, “Better Together”.

FWI|Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.