Loan Services Processor I

Air Products and Chemicals, Inc. (NYSE:APD), a Fortune 500 manufacturer of industrial gases, has an immediate opportunity for a Loan Services Processor I at our APCI Federal Credit Union in Allentown, Pennsylvania!

Air Products is a world-leading Industrial Gases company with operations in more than 50 countries. More than 20,000 passionate, dedicated and committed employees from a diverse group of backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world.

Purpose:

This position is accountable for the effective processing of APCI Federal Credit Union (FCU) back office loan services functions including review of applications for completeness and accuracy, loan check and document processing, vehicle lien and title tracking, and paid loan processing. All transactions and other loan service support functions must be performed in accordance with APCI FCU, NCUA, Air Products and Chemicals, Inc. and other relevant policies, procedures, and regulatory requirements.

Nature and Scope:

The position is a member of the APCI FCU’s loan services team and reports to the APCI FCU’s Loan Services Manager. The position’s responsibilities may also include assisting members with loan and share services questions.

APCI FCU provides financial services to the Air Products and Chemicals, Inc. and Versum Materials employees and members of their immediate family and households. The APCI FCU provides a broad range of financial related products and services including mobile banking, remote deposit capture, vehicle loans, refinance mortgage loans, personal loans, MasterCard, savings, checking, share certificates and IRA’s. Loan amounts range from $500 to $1,500,000 while individual member deposits range from $5 to over $1,000,000.

While having only a single physical location in Allentown, PA, the APCI FCU’s members span over the 50 U.S. states in addition to a small international contingent. Larger member concentrations are located in Pennsylvania, Texas, California, Arizona, and Louisiana. The APCI FCU reaches its members through a variety of channels including internet, mobile app, telephone, outbound calls, and direct mail.

The position is also required to assist with ensuring loan services personnel are acting as a proponent of the APCI FCU while offering appropriate products and services.

Principal accountabilities

• Maintain confidentiality of member(s) critical information.
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CCL, Loan Services Manager or Board of Directors.
• Develop and demonstrate a comprehensive understanding of APCI FCU consumer, credit card and real estate loan products and services with ability to clearly explain to members. This also includes demonstrating knowledge and understanding of compliance and regulatory requirements covering all loan and credit products.
• Review loan requests or applications for completeness, accuracy, and compliance for assignment to a loan officer.
• Track recorded and satisfied mortgage documents – ensuring the APCI FCU lien is properly recorded and timely removal of the APCI FCU lien after the mortgage loan is paid in full.
• Review loan packets for completeness, accuracy and compliance while preparing to send for borrower(s) to sign.
• Build and present recommendations which creates APCI FCU member value while supporting the APCI FCU’s reputation, goals, and mission.
• Represent APCI FCU in a friendly and professional manner which supports APCI FCU’s mission and reputation.

Job requirements

• It is helpful that incumbent has an Associate degree in Business, Finance, Management, or related field or demonstrated ability within a financial institution including loan documentation. Credit Union experience is a plus. There is an added advantage if the incumbent has EPISYS and/or Meridian Link experience.
• Incumbent will have the shown ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.
• Incumbent will have the ability to multi-task and work independently as well-as part of the loan services team.
• Incumbent will have strong written and verbal communication skills as-well-as intermediate proficiency with Word and Excel.
• Incumbent will have demonstrated strong organizational skills as-well-as attention to-detail and time management.

Working here you will discover: Rewards for your achievements and respect as a valued member of the team. Challenging and interesting work that makes a difference. A collaborative environment where you are inspired to build lasting relationships. Broad opportunities for growth and development in a global company. Colleagues who are versatile, caring and driven to win!

At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment!

Air Products thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

We are an Equal Opportunity Employer (U.S.) You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.